Wasim Mirza
Scarborough,ON
Summary
Experienced Sales Supervisor skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Supervisor
S.R.I CORPORATION
Scarborough, ON
08.2020 - 12.2023
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Processed cash, credit and check transactions with POS system and cash register.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supported sales team members to drive growth and development.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
Front Office Supervisor
Lalooji And Sons
Ahmedabad
07.2018 - 12.2019
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Computed balances, totals or commissions to support accounting team.
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
Education
Advanced Diploma - Business Accounting
ST.CLAIR COLLEGE
Windsor 08-2020
BBA - Hospitality Management
SARDAR PATEL UNIVERSITY
VV NAGAR 04-2018
Industrial Training - Hospitality Management
Aims Education Campus
The Leela Kovalam 04-2017
Skills
- Sales Coaching
- Channel Management
- Report Writing and Budgeting
- Sales Team Assistance
- Inventory Control
- Scheduling
- Display Maintenance
- Training Staff
- Inventory Oversight
- Expense Control
- Sales Strategies
- Sales Expertise
Timeline
Sales Supervisor
S.R.I CORPORATION
08.2020 - 12.2023
Front Office Supervisor
Lalooji And Sons
07.2018 - 12.2019
Advanced Diploma - Business Accounting
ST.CLAIR COLLEGE
BBA - Hospitality Management
SARDAR PATEL UNIVERSITY
Industrial Training - Hospitality Management
Aims Education Campus
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