Cooking, volunteering and spending time with family
WASHENA HASSAN
EDMONTON,ALBERTA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Relationship Officer
Keystone Bank Ltd.
09.2023 - 01.2025
- Developed customized financial plans for clients, incorporating investment, banking, and insurance products that aligned with their goals.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
- Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
Administrative Officer
Floxvik Innovative Services
12.2019 - 08.2023
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Production Manager
Yemti Global Services Ltd.
02.2017 - 11.2019
- Supervised daily operations of the production facility to ensure efficiency and product quality
- Resolved issues quickly to maintain productivity goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Negotiated with suppliers for better raw material prices, achieving considerable cost reductions.
Education
Bachelor of Science - Microbiology
Covenant University
06-2015
Skills
- Excellent interpersonal, verbal and written communication skills
- Positive team spirit and problem-solving skills
- Strong customer relations and engagement skills
- Adaptability and detail-oriented approach
- Analytical Skills
- Proficiency with Microsoft Office applications
- Time management skills
- Office equipment maintenance
Interests
Timeline
Relationship Officer
Keystone Bank Ltd.
09.2023 - 01.2025
Administrative Officer
Floxvik Innovative Services
12.2019 - 08.2023
Production Manager
Yemti Global Services Ltd.
02.2017 - 11.2019
Bachelor of Science - Microbiology
Covenant University
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