Waseema Nabi
Toronto
Summary
Dynamic operations manager with a proven track record at A&W, excelling in service excellence and collaborative team management. Successfully enhanced communication, reduced miscommunications, and consistently met financial targets. Skilled in staff training and complex problem-solving, driving high-quality standards and operational efficiency.
Overview
4
4
years of professional experience
Work History
Manager
Timhortons
07.2023 - Current
At Timhortons my responsibilities are not limited but greater than it seems, i am responsible for team training, seals training, cash handling, production management and more.
Manager
Wendy's
06.2022 - 06.2023
At wendys my responsibilities were countless
i was responsible for customer service, hospitality, managing my stuff and cash flow.
Manager of Operations
A&W
03.2021 - 06.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
Hospitality Management - Hospitality
Centennial College
Scarborough09-2019
Skills
- Service excellence
- Collaborative team management
- Organizational time strategies
- Collaborative decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Operations management
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Languages
Urdu
Full Professional
English
Full Professional
Persian
Native or Bilingual
panjabi
Limited Working
Timeline
Manager
Timhortons
07.2023 - Current
Manager
Wendy's
06.2022 - 06.2023
Manager of Operations
A&W
03.2021 - 06.2022
Hospitality Management - Hospitality
Centennial College
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