Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Waseem Khan

Surrey,BRITISH COLUMBIA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Technician

AtkinsRéalis
01.2023 - 01.2025
  • Collaborated with other departments to integrate IT solutions with business processes
  • Managed approximately 20 incoming calls, emails and tickets per day from customers
  • Design and implement Microsoft Intune solutions for endpoint management, including device enrollment, policy configuration and application deployment and used autopilot to configure new devices
  • Achieved a 95% resolution rate for technical support requests within 3 months, enhancing user satisfaction through effective troubleshooting
  • Installed, configured, and maintained desktops, servers, switches, laptops, and associated peripherals
  • Documented and maintained inventory of hardware and software assets, facilitating efficient resource management
  • Participated in deployment and configuration of new software
  • Assisted in setting up and management of user accounts, email configurations, and network connectivity
  • Providing support on call, emails and onsite
  • Update and manage asset purchase lists
  • Traveled to various worksites to troubleshoot, repair and provide diagnostic support

System Support Engineer

Sybrid (Pvt) Ltd
01.2019 - 01.2022
  • Provided technical support and guidance to users on software applications and hardware problems
  • Coordinated with external vendors for hardware repairs or replacement parts
  • Created user accounts and managed access control based on company policies
  • Troubleshot connectivity issues, including LAN and Wi-Fi configurations
  • Collaborated with vendors to resolve hardware failures and warranty claims
  • Monitored system performance, identifying and resolving issues before they impacted users
  • Created troubleshooting guides and knowledgebase articles to assist customers in resolving common issues independently
  • Escalated unresolved issues to higher-level support teams

Education

Bachelors - Computer Science

SZABIST
Pakistan

Skills

  • Equipment installation
  • Support end-users
  • Active Directory Management
  • Customer Service
  • Intune
  • Technical support
  • Network Troubleshooting
  • Hardware and software configuration
  • Windows operating system
  • Technician Operation

Certification

  • CompTIA A+
  • Certified Cloud Practitioner, AWS

Timeline

IT Support Technician

AtkinsRéalis
01.2023 - 01.2025

System Support Engineer

Sybrid (Pvt) Ltd
01.2019 - 01.2022

Bachelors - Computer Science

SZABIST

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Waseem Khan