Waseem Kaleem
Guelph,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Billing Operations Analyst
Absorb Software Inc
Calgary, AB
07.2023 - 12.2023
- Generating invoices and account statements for clients
- Running bill payments and applying electronic, cheque, and wire payment methods
- Performing account reconciliations and working on collections to lower the aging report
- Investigating and resolving any irregularities and inquiries
- Maintaining accounts receivable file and records
- Assisting in general financial management and analysis.
Tax Service Agent
Canada Revenue Agency
Toronto, ON
10.2022 - 06.2023
- Answering enquiries in fast paced in-bound Contact Centre
- Providing explanations to taxpayers in response to enquiries concerning the filing and processing of Individual Tax Returns and setup Business Accounts
- Explaining to taxpayer's various social programs administered by the CRA
- Researching solutions to taxpayer inquiries using a variety of internal and external information sources to meet taxpayer needs
- Utilizing various computer applications and systems required to enter information, research, analyze and resolve questions or problems and requests raised by taxpayers, including payment reconciliation.
Accounts Payable Administrator
Sun Life Financial
Waterloo, ON
11.2021 - 09.2022
- Process incoming invoices using both Oracle and Ariba systems in a timely fashion
- Process Purchase Order invoice payments in accordance with the department's payment schedule
- Support both internal and external audit requests
- Assist with AP month-end close duties
- Respond proactively to client inquiries and concerns
- Identify and suggest opportunities for process improvements.
Intraday Analyst
04.2020 - 10.2021
- Collecting, manipulating, and analyzing data related to capacity, supply, and demand
- Working within a team to provide analysis and recommendations to senior business leaders to help them recognize areas of opportunity and drive operational decisions
- Calculating optimal staffing levels
- Investigate business processes and design, maintain, and refine models of business workflow
- Sufficient knowledge using programs such as IEX workforce management and CC Pulse.
Client Care Representative
06.2019 - 03.2020
- Providing clients with accurate information of their plan by phone and emails
- Making sure the client is satisfied and receives exceptional service
- Taking on a supervisory role to assist employees and clients
- Working efficiently with other team members and leaders to help clients
- Handled critical cases with care when escalated.
Night Auditor
Cambridge Hotel & Conference Centre
Cambridge, ON
10.2018 - 05.2019
- Checks guests in and out and provides accurate billing information
- Answers guest requests for room reservations, changes, cancellations and information
- Completes accounting reports relevant to daily revenue
- Clerical duties (i.e
- Faxing, filing, photocopying)
- Checks over all reports from the day to ensure accuracy.
Customer Service Associate
Lowe's
Cambridge, ON
10.2017 - 09.2018
- Served customers with exceptional service making sure they met their needs and wants
- Processed returns, online orders and deliveries
- Worked as a cashier, truck un-loader, customer service desk associate and helped in internet fulfillment.
Education
Bookkeeping Certificate -
Conestoga College
08.2021
Advanced Diploma in Business Administration - Accounting, Advanced Financial Accounting, Business Law, Finance I and II, Tax I and II, Cost and Management -
Conestoga College
12.2019
Skills
- Process Updates
- Attention to Detail
- Statistical Analysis
- Microsoft SharePoint
- Organizational Skills
- Team Collaboration
- Multitasking
- Problem-Solving
- Quality Assurance
- Customer Service
Volunteer Experience
Authorizing donation payments for a non-profit organization along with setting up forecast budgets for future events
References
References available upon request.
Timeline
Billing Operations Analyst
Absorb Software Inc
07.2023 - 12.2023
Tax Service Agent
Canada Revenue Agency
10.2022 - 06.2023
Accounts Payable Administrator
Sun Life Financial
11.2021 - 09.2022
Intraday Analyst
04.2020 - 10.2021
Client Care Representative
06.2019 - 03.2020
Night Auditor
Cambridge Hotel & Conference Centre
10.2018 - 05.2019
Customer Service Associate
Lowe's
10.2017 - 09.2018
Bookkeeping Certificate -
Conestoga College
Advanced Diploma in Business Administration - Accounting, Advanced Financial Accounting, Business Law, Finance I and II, Tax I and II, Cost and Management -
Conestoga College
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