Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Wasan Rafou

Richmond,BC

Summary

Experienced in working with Arabic speaking clients providing accurate translation and interpretation to facilitate communication between newcomers and service providers , and provide support to insure smooth transitions into new communities


Overview

21
21
years of professional experience

Work History

Manager

Babylon Cafe
08.2015 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.

Accommodation - Saudi Student Service Coordinator

Kaplan International Languages-English School
04.2009 - 11.2012

Saudi student service Middle East students department :

  • responsible for providing guidance and support to Arabic speaking students in academic , personal , and professional areas to ensure their success and well-being during their education journey and act as a bridge between the students and the institution , understanding their unique cultural and linguistic needs .
  • provide homestays placements with canadian host families and liaise with arabic student and the host about any issues relates to homestay .


Doctor Office Assistant

Dental Clinic
12.2003 - 06.2004
  • Responsible for organizing patients dada and saving it in the computer .
  • Responsible for booking patient's appointments , operating phone calls , receiving organizing and sending mail , emails and fax.

Education

Bachelor of Science - Applied Mathematics

University of Technology
Iraq , Baghdad
07-2002

Skills

  • Experience in advising , counseling , or similar role
  • Experience in working with Arabic -speaking population
  • Excellent verbal and written communication skills in both Arabic and English languages
  • In depth of understanding of Arabic culture and the ability to relate to clients from diverse backgrounds
  • Flexible and reliable withe strong problems solving ability
  • Excellent interpersonal , analytical and strong organization skills

Languages

English
Full Professional
Arabic
Native or Bilingual
Chaldean-Assyrian Iraqi
Native or Bilingual

Timeline

Manager

Babylon Cafe
08.2015 - Current

Accommodation - Saudi Student Service Coordinator

Kaplan International Languages-English School
04.2009 - 11.2012

Doctor Office Assistant

Dental Clinic
12.2003 - 06.2004

Bachelor of Science - Applied Mathematics

University of Technology
Wasan Rafou