Waruni WENSVOORT
Uxbridge,Canada
Summary
Dynamic, service-oriented International Travel & Hospitality Professional with over a decade of experience catering to VIPs, high-net-worth individuals, and international travellers. Proven track record of executing flawless safety standards, and adapting quickly in high-pressure, global environments. Highly skilled in non-verbal communication, cultural empathy, and proactive problem-solving.
Overview
3
3
Languages
24
24
years of professional experience
Work History
Flight Attendant
AIR CANADA
05.2024 - Current
- Ensured passenger safety through detailed pre-flight briefings and safety demonstrations.
- Provided exceptional customer service during in-flight interactions and meal services, enhancing passenger satisfaction.
- Assisted passengers with special needs to guarantee comfort and accessibility.
- Coordinated with crew members to enhance communication and foster effective teamwork.
- Addressed passenger inquiries and resolved conflicts, ensuring a positive experience for all travelers.
- Attended training sessions on conflict resolution and safety procedures to stay updated.
- Demonstrated proficiency in emergency procedures, first aid, and safety protocols.
- Anticipated passenger needs to enhance comfort during flights.
Flight Attendant
Air Canada Rouge
Mississauga
01.2019 - 04.2024
- I was Laid off due to the COVID-19 Pandemic during February 2020-October 2021.
- 10+ years experience in customer service (working for Air Canada and Emirates Airline), conflict resolution tactics and safety procedures.
- Interacted with approximately 200 passengers daily, fostering positive experiences through friendly demeanor and professional conduct.
- Provided excellent customer experience by establishing and maintaining relationships with all customers, including VIPs, foreign officials/diplomats and commercially important customers.
- Coached 50+ new cabin crew members to enhance performance and uphold service standards.
- Received 100+ letters of commendation for outstanding service.
- Trained in safety protocols for managing security and emergency situations.
- Documented safety, medical, and security incidents, ensuring 100% compliance with safety and security protocols.
Customer Service Representative
TD Bank
Uxbridge
03.2021 - 10.2021
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Processed customer transactions accurately and efficiently, ensuring timely service.
- Served numerous customers during peak hours, demonstrating composure in stressful situations.
- Promoted bank products to enhance customer financial solutions.
- Collaborated with team members to optimize branch operations and efficiency.
- Consistently adhered to banking regulations and compliance standards.
- Handled large sums of money securely while maintaining accuracy.
- Maintained confidentiality of bank records, transactions, and customer information.
Owner and Yoga Teacher
Uxbridge Iyengar Yoga
Uxbridge
11.2011 - 09.2020
- Taught yoga to students of various age groups, ensuring adaptations for elderly students.
- Listened to students' needs, and adapted varied teaching skills to target a broader audience.
- Observed body language and addressed accordingly to make every student feel comfortable and safe.
- Built rapport with students through active engagement and tailored support, fostering a welcoming environment.
- Maintained clean and organized work areas, promoting a safe and inviting atmosphere for students.
- Managed administrative tasks, ensuring accurate records, legal compliance, and timely tax submissions.
- Safeguarded company and customer information by diligently adhering to established privacy policies and protocols.
Teacher
Cocoon Nursery
Dubai, United Arab Emirates
09.2007 - 06.2008
- Developed and implemented engaging curriculum aligned with student learning objectives, enhancing student engagement and meeting state and district requirements.
- Facilitated group and individual instruction tailored to diverse learning modalities, promoting student understanding and academic growth.
- Engaged with parents and caregivers to discuss student progress and challenges, fostering collaboration to support academic success.
Montessori Teacher
Kids Island Montessori
Dubai, United Arab Emirates
06.2006 - 06.2007
- Used Montessori philosophy, curriculum and techniques to develop students' full potential and treated each child with dignity and respect.
- Delivered Montessori lessons with the aim of promoting coordination, concentration, independence and order in safe and positive a safe and positive learning environment.
- Prepared environment with appropriate furnishings and materials to meet class needs, ensuring a clean and engaging Montessori learning space.
- Facilitated hands-on activities to promote exploration and creativity.
- Implemented individualized learning plans based on student assessments.
- Utilized various assessment tools to tailor learning experiences that addressed individual student capabilities.
- Encouraged critical thinking skills through problem solving activities.
- Created a nurturing environment that supported children's emotional growth and well-being. to support children's emotional development.
- Collaborated with parents to align on student progress, fostering a supportive home-school connection.
Senior Flight Stewardess
Emirates Airlines
Dubai, United Arab Emirates
04.2002 - 04.2002
- Provided personalized in-flight service to enhance passenger experience for diverse international clientele.
- Managed cabin safety procedures and ensured compliance with regulations.
- Trained and mentored junior flight attendants on service protocols to ensure consistent high-quality service delivery.
- Addressed and resolved passenger concerns with empathy and professionalism to maintain a positive cabin environment.
- Maintained an up-to-date knowledge of industry regulations related to safety, security and customer service requirements.
- Worked closely with other cabin crew personnel to provide a high level of service excellence on board.
- Developed strong relationships with team members to maximize efficiency in all areas of service delivery.
- Demonstrated excellent problem solving skills when dealing with challenging situations that arise during flights.
Education
Certificate in Foundations for Excellence -
Disney Institute
USA02-2019
Certificate in Intermediate I and II, Iyengar Yoga Teacher Training -
Yoga Centre Toronto
Toronto03-2016
International Diploma in Montessori Pedagogy -
Montessori Centre International
London, United Kingdom11-2007
International Diploma In Computer Studies -
NCC – The National Centre for Information Technology
United Kingdom12-2001
Certificate Stage II in Montessori Theory and Methodology -
Montessori Centre International
London, United KingdomCertificate in Customer Service Course -
IATA- Aviation Training And Development Institute
Dubai, United Arab EmiratesSkills
- Passenger safety and compliance
- Emergency procedures and management
- First aid and crisis response
- In-flight announcements
- Relationship management
- Conflict resolution strategies
- Issue resolution
- Team and crew coordination
- Attention to detail
- Time management skills
- Multitasking abilities
- Physical stamina and resilience
- Stress management techniques
- Adaptability and flexibility
- Leadership skills
- Problem-solving capabilities
- Written communication proficiency
Languages
English
Full Professional
Sinhala
Native/ Bilingual
German
Limited
Affiliations
- Community Engagement: Adult Day Care volunteer (senior care & community intyegration), local elementary school volunteer.
Active Lifestyle: Passionate yoga practioner, runner, hiker, and tennis player with a strong focus on wellness and outdoor movement.
Culture & Culinary: Live music enthusiast, home cook specializing in international flavors, and organic gardening.
Social Hosting: Avid host for family and friends gatherings, organizing board games nights, outdoor activities and shared meals.
Timeline
Flight Attendant
AIR CANADA
05.2024 - Current
Customer Service Representative
TD Bank
03.2021 - 10.2021
Flight Attendant
Air Canada Rouge
01.2019 - 04.2024
Owner and Yoga Teacher
Uxbridge Iyengar Yoga
11.2011 - 09.2020
Teacher
Cocoon Nursery
09.2007 - 06.2008
Montessori Teacher
Kids Island Montessori
06.2006 - 06.2007
Senior Flight Stewardess
Emirates Airlines
04.2002 - 04.2002
Certificate in Foundations for Excellence -
Disney Institute
Certificate in Intermediate I and II, Iyengar Yoga Teacher Training -
Yoga Centre Toronto
International Diploma in Montessori Pedagogy -
Montessori Centre International
International Diploma In Computer Studies -
NCC – The National Centre for Information Technology
Certificate Stage II in Montessori Theory and Methodology -
Montessori Centre International
Certificate in Customer Service Course -
IATA- Aviation Training And Development Institute