Warunee Carrigan
Woodland
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
24
24
years of professional experience
Work History
Server
Thai Pepper
Woodland
04.2023 - Current
- Provided exceptional customer service in a high-end dining environment.
- Assisted guests with menu selections and special requests.
- Maintained cleanliness and organization of dining areas and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed guest payments efficiently using point-of-sale systems.
- Trained new servers on restaurant procedures and service standards.
- Handled guest complaints professionally to ensure satisfaction.
- Monitored inventory levels of dining supplies for restocking needs.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
Server
Thai Nakorn
Davis
06.2007 - 01.2011
- Processed guest payments efficiently using point-of-sale systems.
- Greeted guests and provided menus.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server
Four Seasons Hotel Bangkok
Bkk
05.2002 - 05.2007
- Provided exceptional customer service in a high-end dining environment.
- Assisted guests with menu selections and special requests.
- Maintained cleanliness and organization of dining areas and tables.
- Trained new servers on restaurant procedures and service standards.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed guest payments efficiently using point-of-sale systems.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided excellent customer service to ensure satisfaction.
Education
Chatturat Witthaya School
Chatturat , ChaiyaphumSkills
- Customer service
- Menu knowledge
- Staff training
- Table setting knowledge
- Server training
- Dining customer service
- Hostess support
Languages
English
Professional
Thai
Native/ Bilingual
Timeline
Server
Thai Pepper
04.2023 - Current
Server
Thai Nakorn
06.2007 - 01.2011
Server
Four Seasons Hotel Bangkok
05.2002 - 05.2007
Chatturat Witthaya School