Warsha Abeysekara
Vancouver,BC
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team
members to deliver positive guest experience. Polite and positive with exceptional telephone
etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily
adaptable to high-pressure, dynamic situations.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Holiday Inn & Suites
05.2023 - 09.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Front End Associate/ Customer Service
Falcob Moving
05.2022 - 05.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Associate
Lush Cosmetics
11.2021 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bsc (Buisness With International Management) -
University of Northumbria
12.2020
Skills
- Excel Spreadsheets
- Customer Service
- Guest Services
- Front Desk Management
- Time Management
- Customer Assistance
References
- Front Desk Manager; Holiday Inn & Suites (Nisku)- Robbie T: +1 306 209 7728
- Senior Front Desk Agent; Holiday Inn & Suites (Nisku)- Lyn Almario Malibiran:+1 780 964 5872
- Proprietor; Falco Moving- Yesika Gomez Egomezantunao@gmail.com : +1 778 317 4235
Timeline
Front Desk Agent
Holiday Inn & Suites
05.2023 - 09.2023
Front End Associate/ Customer Service
Falcob Moving
05.2022 - 05.2023
Customer Service Associate
Lush Cosmetics
11.2021 - 05.2022
Bsc (Buisness With International Management) -
University of Northumbria
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