Summary
Overview
Work History
Education
Skills
Timeline
Generic

Warsan Duale Mahamed

Laval,QC

Summary

A highly talented insurance professional with seven years’ experience in the insurance industry Clear and concise communications in both French and English underscored by additional language skills in Somali, and Swahili. Proven skill set includes: Strong verbal and written communication skills Good attitude around others, patient whit people. Exceptional organization skills and attention to details Great probing skills and conflict resolution skills Exceptional Customer Service Self-motivated, resourceful and ability to provide guidance to co – workersHighly trustworthy, ethical and discreet. Reliable, responsible, and honest. Word, Excel, Access, PowerPoint, Internet.

Overview

22
22
years of professional experience

Work History

Call center representative

Warsan Mahamed
  • 627-68-69 warsan22@yahoo.fr, promoting savings solutions to customers, providing and handling information
  • Answered clients inquiry and complaints over the phone, booked appointments for technicians
  • Updating databases
  • Reviewing and distributing all correspondence.

insurance agent

Allstate
01.2006 - Current
  • Personal-lines damage, Servicing on-going client needs, advising on insurance matters, assessing needs, recommending solutions, answering inquiries
  • Selling new policies/writing new business to existing or new clients, retaining new business through new applications, quoting, reviewing renewals
  • Contacting Underwriters and Adjusters to discuss guidelines and policy
  • Preparing documentation for insurers, completing applications for new clients, issuing insurance certificates, processing changes, processing renewals
  • Collecting payments, banking, invoicing
  • Keeping current on underwriting rules.

Bilingual Customer Retention Specialist

Manulife
09.2008 - 03.2009
  • Inbound Call Centre Environment (majority B2B calls) with up-selling and cross-selling
  • Proactively work to re-educate/retain customers requesting cancellation of policy, correct customer issues, and resolve customer complaints and concerns - coordinating with other staff and departments as required
  • Process transactions on specific product lines and maintain records accurately
  • Maintain a sound level of product, procedures, systems and industry knowledge
  • Meet and exceed specified departmental sales targets through customer acquisition and retention on a variety of products in a duel inbound/outbound capacity.

Community Center, Midenta
01.2004 - 01.2009
  • Organized both educational and recreational activities and recruited youth leaders
  • Processed expenses reports an entered employee time sheets into the computer for payroll purposes
  • French

Bilingual Customer Service Representative

National Money Mart
05.2008 - 10.2008
  • Responsible for $20, 000 - $50, 000 in cash on a daily basis
  • Completely trained in risk assessment associating with cash, cheques, identification fraud
  • Trained in performing professional collection calls
  • Responded to customer inquires (billing, new activation, payment arrangements)
  • Data entry, update customer records and make special notes in system for co-workers to refer to when speaking with clients about situations
  • Completed daily reports for the day
  • Full understanding of Western Union programming
  • Organized office files, binders, draws and overall look
  • Advise customer of new promotion information
  • Trained and mentor junior customer service representatives on telephone techniques, customer relations and risk assessment
  • Warsan Mahamed (514) 627-68-69 warsan22@yahoo.fr

Bilingual Customer Service Representative

Globalive Communications Corp
06.2007 - 09.2007
  • Responsible for incoming billing inquires
  • French Operator services
  • Data entry and reports
  • Responsible for customer follow-up
  • Filing documents and invoices
  • Provide specific daily, weekly and monthly reports
  • Research competitive information and prepare for analysis
  • Front desk: answering phones and greeting within a professional manner

Bilingual Head Administrative Assistant

Paris Boutiques
10.2005 - 03.2007
  • Completed sales and purchasing duties for women's clothing store
  • Created and implemented new and upscale "look" for store, including new floor plan and display ideas
  • Set up and established new territory by devising a technique for introduction the sales concept and then the product to customers
  • Implemented training course for new recruits-speeding profitability
  • Executed cast management in verifying closing sales transaction totals

Bilingual Customer Service Representative

Direct Energy
02.2005 - 08.2005
  • Electricity and energy representative, providing and handling information to customers in person
  • Evaluates need for call escalation and forwards unresolved complaints or technical calls to Specialist or Team Leader for resolution or more detailed information
  • Navigates computerized system to access or input information
  • Reads and researches relevant materials and resources to stay current in programs.

Bilingual Customer Service Representative

First Capital
05.2003 - 12.2004

Cannora
04.2003 - 09.2003
  • Assisted the employment agency with, administrative tasks, such as printing photocopying, faxing etc.

Bilingual Customer Service Representative

Restaurant
11.2001 - 12.2002
  • Outback steakhouse restaurant
  • Promoting the opening of a new restaurant
  • Resolve customer problem in professional and understanding manner, utilizing Customer Problem Resolution Code every time a customer shares a concern
  • Refer the situation appropriately
  • Relay customer feedback on service.

Community Center, Dacwa
06.2001 - 09.2002
  • Helped organize activities for youths attending the community center and assisted in running the programs.

Education

School Diploma - undefined

des marchés financiers (AMF

Diploma - undefined

George Brown College

The Canadian Securities Course (CSC), Investment Funds in Canada (IFIC), Life Insurance (LLQP) licenses Additional courses requirement for Financial Service Diploma which are the following: Canadian Securities Course (CSC), Mutual Funds Course, Financial planning Course and Professional Selling Course. - undefined

2010

OAC - undefined

Etienne, s obtain Ontario High
2004

Skills

  • Prospecting Skills
  • Customer Support
  • Customer Service Optimization
  • Performance Feedback
  • Complex Product Knowledge
  • Verbal and Written Communication

Timeline

Bilingual Customer Retention Specialist

Manulife
09.2008 - 03.2009

Bilingual Customer Service Representative

National Money Mart
05.2008 - 10.2008

Bilingual Customer Service Representative

Globalive Communications Corp
06.2007 - 09.2007

insurance agent

Allstate
01.2006 - Current

Bilingual Head Administrative Assistant

Paris Boutiques
10.2005 - 03.2007

Bilingual Customer Service Representative

Direct Energy
02.2005 - 08.2005

Community Center, Midenta
01.2004 - 01.2009

Bilingual Customer Service Representative

First Capital
05.2003 - 12.2004

Cannora
04.2003 - 09.2003

Bilingual Customer Service Representative

Restaurant
11.2001 - 12.2002

Community Center, Dacwa
06.2001 - 09.2002

Call center representative

Warsan Mahamed

School Diploma - undefined

des marchés financiers (AMF

Diploma - undefined

George Brown College

The Canadian Securities Course (CSC), Investment Funds in Canada (IFIC), Life Insurance (LLQP) licenses Additional courses requirement for Financial Service Diploma which are the following: Canadian Securities Course (CSC), Mutual Funds Course, Financial planning Course and Professional Selling Course. - undefined

OAC - undefined

Etienne, s obtain Ontario High

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Warsan Duale Mahamed