Microsoft Excel, Word, Teams, Visio, Powerpoint
Warren Thomas
Business Analyst
Edmonton,Alberta
Summary
Resourceful Business Analyst and dedicated employee with integrity, strong work ethic and great leadership skills. With years of experience planning and driving high-portfolio projects, including technical documentation, collaboration with various departments and stakeholders, process modelling and data analysis. Exceptionally aware of technical integrations, user interfaces and end-user operational impact.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst
FYidoctors
Edmonton, AB
01.2020 - Current
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Translated information between technical and non-technical terminology for various team members and departments
- Developed scripts for automating time-consuming tasks and performing bulk actions
Help Desk Analyst
FYidoctors
Delta, BC
05.2017 - 12.2019
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Trained and supported end-users with software, hardware and network standards and use processes.
Licensed Optician, Optometric Assistant
FYidoctors
Edmonton, Alberta
07.2013 - 04.2017
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Education
Bachelor of Science - Computing Science
University of Alberta
Edmonton, AB 09.2016 - 04.2020
Skills
Business process mapping
Data analysis
Needs assessments
Technical Writing
Python Scripting
Front-end Web Development (HTML, Javascript, CSS)
Back-end Data Management (SQL)
Software
JIRA, Confluence
Figma
Timeline
Business Analyst
FYidoctors
01.2020 - Current
Help Desk Analyst
FYidoctors
05.2017 - 12.2019
Bachelor of Science - Computing Science
University of Alberta
09.2016 - 04.2020
Licensed Optician, Optometric Assistant
FYidoctors
07.2013 - 04.2017