Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Warren Goulet

Winnipeg,mb

Summary

Proven Operations Manager with a track record of enhancing operational efficiency and employee performance at Rossbrook House. Excelled in problem-solving and team leadership, achieving significant improvements in workflow optimization and staff development. Skilled in MS Office and interpersonal communication, adept at maintaining compliance and fostering a culture of accountability. Seasoned Operations Manager and talented leader with 46 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

2025
2025
years of professional experience

Work History

Operations Manager

Rossbrook House
01.1976 - 08.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Class 2 Driver

N/A
2016 - 01.2024
  • Navigated challenging roadways and adapted quickly to detours or route changes, ensuring no delays in meeting deadlines.
  • Maintained vehicle safety by conducting thorough pre-and post-trip inspections, identifying necessary repairs, and addressing maintenance needs.


Education

GED -

New Career
Winnipeg, MB
03.1979

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operational Efficiency
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Management
  • Operations Oversight
  • Policies and procedures implementation
  • Staff Development
  • MS Office
  • Maintaining Compliance
  • Interpersonal Communication
  • Workflow Optimization
  • Schedule Management
  • Delegation
  • Conflict Mediation
  • Work flow planning

Languages

English
Full Professional

Timeline

Operations Manager

Rossbrook House
01.1976 - 08.2024

GED -

New Career

Class 2 Driver

N/A
2016 - 01.2024
Warren Goulet