Warren Fergusson
Airdrie,AB
Overview
25
25
years of professional experience
Work History
Maintenance Tradesperson
Hull Services
08.2024 - Current
- Prepare surfaces for painting
- Paint interior and exterior of structures such as walls, woodwork and other fixtures as required
- Construct, repair, and install furniture items
- Complete minor renovation work to buildings as required including framing, drywall, flooring, etc
- Coordinate required repair for water main and sewer
- Repair and regulate taps, toilet flushers and similar items
- Replace worn parts, clean and unclog traps and drains on basins, sinks, tubs, etc
- Coordinate with drain cleaning professionals for major issues
- Install and replace electrical fixtures, wiring and equipment
- Maintain streetlights
- Troubleshoot and maintain security-related technology, including intrusion alarms, electronic locks and security cameras
- Coordinate with integration professionals when required
- Service, maintain and repair automotive equipment as required
- Perform routine maintenance on mechanical equipment
- Clean, lubricate and store all maintenance tools and equipment
- Perform pipefitting, soldering and welding tasks as required
- Handle pest control (insect/rodent) issues with commercially available deterrents or coordinating with appropriate professionals (e.g
- Cal-Rid Exterminators)
- On a seasonal basis, snow removal jobs and semi-skilled groundskeeping jobs
- Install & repair major appliances
- Remove and dispose of old appliances, furniture
- Perform regular preventative maintenance tasks on Agency equipment including lubrication, filter changes, cleaning, etc
- Inspect buildings, equipment, and systems to identify safety issues on a regular basis
- Document monthly inspections on the appropriate form
- Respond to work requests and work orders using the WorxHub online platform
- Record preventative and reactive maintenance to major Agency equipment in WorxHub
- Assist with Agency functions, e.g., Stampede Breakfasts, fundraising events, etc
- Perform unskilled tasks as required such as: deliveries, pick-ups, janitorial tasks
- Maintain a continuous learning mindset and participate in ongoing professional development activities.
Utility Technician Casual
City of Airdrie
03.2024 - 07.2024
- Responsible for scheduled or ad hoc water meter reading to record usage during the billing period via electronic reading software
- Responsible for the maintenance of water meters, including conducting onsite inspections/review of meter equipment to ensure that the meter is operating efficiently without leaks or damage and compliant with applicable bylaws
- Complete water meter installations for residential or commercial buildings, reset or replace meters as needed to ensure they are working properly
- Locating curb stop valves to turn the valve on/off when requested or needed
- Responsible for hanging customer notice cards (e.g
- Welcome cards, disconnection cards, meter inspection cards, warning cards)
- Keep up to date on changes in the service area, such as new construction or vacant buildings
- Responsible for maintaining workspaces and equipment (e.g
- Technician shop area, tools and vans) to ensure they are in good working order
- Respond to concerns and communicate with customers regarding their usage (e.g
- High consumption, zero consumption) or other irregularities
- Maintaining lines of communication with the Utility Customer Service Representatives to complete daily tasks including emailing routine reports, providing critical updates, and providing in-the-field expertise
- Coordinating with other City of Airdrie departments on various projects
- Participate in activities related to continuous improvement and support the implementation of new processes and/or procedures.
Field Service Representative
Hillman Group Canada
01.2018 - 01.2024
- Manage a large territory of specialized equipment
- Install, Service and Repair of robotic key cutting machines throughout Alberta
- Troubleshoot and repair computer components, Power Supplies, GFCI's, Monitors, Routers, UPS's and mechanical components etc
- Plan and implement service schedules, installations and repairs
- Meet with customers to co-ordinate new installations or moves
- Train in-store staff in the use of machines, Train other Service Reps to install, maintain and service machines
- Ensure tasks were completed according to maintenance schedules
- Trained Staff to interoperate excel reports, submit expenses, plan routes and execute surveys for new installations
- Maintain a safe work environment in customer field locations
- Train and mentor staff, with Excel, Email, Text Messaging, k2 service software, Planning routes and Service Schedules, Interpreting Reports via Excel
- Provide customer service when approached at locations by customers, staff etc
- Meet tight monthly service deadlines throughout Alberta
- Plan, schedule meetings with other service reps to do training, planning routes, ordering parts, reading documentation, obtaining proper tools and PPE, and customer service.
Music Instructor/Photography/Webhosting and design
Self Employed
Calgary
01.2013
Maintenance Plumber / Gas Fitter
Alberta Health Service
Calgary
01.2008 - 01.2013
Maintenance Plumber / Gas Fitter (YYC Airport)
Johnson Controls Ltd.
Calgary
01.2004 - 01.2008
Apprentice / Gas Fitter Apprentice
Arpi’s Industries Ltd.
Calgary
01.2001 - 01.2004
Timeline
Maintenance Tradesperson
Hull Services
08.2024 - Current
Utility Technician Casual
City of Airdrie
03.2024 - 07.2024
Field Service Representative
Hillman Group Canada
01.2018 - 01.2024
Music Instructor/Photography/Webhosting and design
Self Employed
01.2013
Maintenance Plumber / Gas Fitter
Alberta Health Service
01.2008 - 01.2013
Maintenance Plumber / Gas Fitter (YYC Airport)
Johnson Controls Ltd.
01.2004 - 01.2008
Apprentice / Gas Fitter Apprentice
Arpi’s Industries Ltd.
01.2001 - 01.2004