Warren Birch
Calgary
Summary
Accomplished Operations Supervisor with a proven track record at Matrix Logistics Services, enhancing team productivity and customer satisfaction through effective training and quality control systems. Skilled in operations management and employee development, adept at compliance management, including ZenQMS, and fostering staff engagement. Achieved significant improvements in performance monitoring and safety oversight.
Outgoing Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Offering solid foundation in leadership and teamwork, eager to learn and grow within the Health and Safety environment. Contributes to understanding of operational processes and team coordination, bringing strong organizational and problem-solving skills. Ready to use and develop these skills in a H&S role.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Matrix Logistics Services
10.2019 - Current
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by my team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Ensured compliance with company policies, industry regulations, safety standards, and ZenQMS compliancy.
- Conducted monthly / annual performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks for up to 40 team members.
- Hired, managed, developed Flex team, established and monitored goals and conducted performance reviews.
- Current member of the JHSC.
Education
St. Francis High School
Calgary, ABSkills
- Operations management
- Performance monitoring (weekly / monthly basis)
- Task delegation
- Employee engagement
- Staff supervision of large teams
- Team Training
- Safety oversight
- Employee development
- Compliance management (ZenQMS)
- New hire orientation
Languages
Timeline
Operations Supervisor
Matrix Logistics Services
10.2019 - Current
St. Francis High School
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