Waris Mir Mir
Brampton,ON
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Supervisor
Tag Protection Security
09.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
Customer Service Manager
Basir Azizi
01.2023 - 10.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service
Watan Kabob Resturant
02.2022 - 08.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Spearheaded initiatives focused on enhancing team morale which resulted in higher employee retention rates within the department.
- Increased efficiency through the implementation of a ticketing system for tracking incoming requests and ensuring timely follow-up actions are taken.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Researched issues with shipments, product damage and incorrect product amounts.
- Immediately brought critical issues to customer service manager for resolution.
- Tasked with data entry, records oversight and issue resolution for team of [Number] customer service personnel.
Immigration Services
Europe Embassy
04.2021 - 12.2021
- Enhanced client satisfaction by efficiently processing immigration applications and providing timely updates on case status.
- Streamlined application review processes for quicker turnaround times and improved approval rates.
- Conducted thorough background checks to maintain security and prevent fraud in the immigration system.
- Collaborated with team members to share best practices, ensuring a high level of service for all clients.
- Reduced case backlogs by prioritizing urgent cases and optimizing workload distribution among officers.
- Provided ongoing support to clients throughout the immigration process, addressing any concerns or questions promptly and professionally.
Education
Diploma - Software Engineering
Centennial College of Applied Arts And Technology
Scarborough, ON07.2025
Skills
- Inventory Control
- Schedule Development
- Staff Management
- Strategic Planning
- Project Management
- Staff Discipline
- [Software] Experience
- Leadership Abilities
- Team Building
- Customer Service
- Program Evaluation
- Data Analysis
Languages
English
Professional Working
Hindi
Native or Bilingual
Persian
Native or Bilingual
Punjabi
Limited Working
Urdu
Native or Bilingual
Pashto
Native or Bilingual
Dari
Native or Bilingual
Arabic
Limited Working
Timeline
Customer Service Manager
Basir Azizi
01.2023 - 10.2023
Supervisor
Tag Protection Security
09.2022 - Current
Customer Service
Watan Kabob Resturant
02.2022 - 08.2022
Immigration Services
Europe Embassy
04.2021 - 12.2021
Diploma - Software Engineering
Centennial College of Applied Arts And Technology
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