Warika Chowdhury
Toronto,Canada
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
2
2
years of professional experience
Work History
Babysitter
Sitly
10.2023 - Current
- Assisting with meals, snacks, and bedtime routines for the children.
- Administering medication when needed according to parent instructions.
- Transporting children to school, sports activities, or other engagements when necessary.
- Establishing trust through consistent communication with both parents and kids.
- Organized various activities, games, crafts and outings to keep children entertained.
- Completing light housekeeping tasks such as tidying up toys and books.
Customer Service Representative
Aarong
Dhaka, Bangladesh
05.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
Education
Advanced Diploma - International Business
Centennial College
Skills
- Child Supervision
- Activity Planning
- Schedule Management
- Time Management
- Customer Relations
- Customer complaint management
- Call Center Operations
- Sales expertise
- Typing proficiency
- Excellent customer service skills
- Cash handling
References
References available upon request.
Timeline
Babysitter
Sitly
10.2023 - Current
Customer Service Representative
Aarong
05.2022 - 07.2023
Advanced Diploma - International Business
Centennial College