Waridi Ebaretonbofa
Outremont
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Konecta
01.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolving problems for Nissan customers involving vehicle breakdown and logistics for recovery to and from dealership.
- Providing Hire vehicles for Nissan customers when they experience a breakdown.
- After-sale services for Nissan.
- Resolving blocked radio problems-generating codes.
- Telematic services- Connection and all troubleshooting for Nissan mobile app with the vehicles, and resolving problems.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Executive
FRANCK OLIVIER PERFUMES
01.2017 - 12.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Electrical Engineer in Training
PLANTATION INDUSTRIES LIMITED
01.2015 - 12.2016
- Daily maintenance of existing systems and installation of equipments
- Operations management and collaboration with design engineers, purchasers and other staff members involved in production processes
- Provided trouble-shooting support to improve operational efficiencies of products and information systems.
- Performed assignments requiring application of professional methods and techniques.
- Monitored installation and operations to consistently meet rigorous customer requirements.
Education
No Degree - Salesforce Administration
Trailhead.salesforce.com
Paris, FranceCertificate - Production Engineering
IFP
Paris, France11.2014
Bachelor of Science - Electrical Engineering
Ahmadu Bello University
Zaria, Nigeria07.2013
Skills
- Sales Development
- Client Advocacy
- Customer Service
- Retail Knowledge
- ROI Improvements
- Business Logic Implementation
- Salesforce Administration
- Salesforce Lightning
- Data Imports
- Process Improvement
Accomplishments
- Achieved 91 badges on Trailhead
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Customer Service Representative
Konecta
01.2022 - 01.2024
Sales Executive
FRANCK OLIVIER PERFUMES
01.2017 - 12.2021
Electrical Engineer in Training
PLANTATION INDUSTRIES LIMITED
01.2015 - 12.2016
No Degree - Salesforce Administration
Trailhead.salesforce.com
Certificate - Production Engineering
IFP
Bachelor of Science - Electrical Engineering
Ahmadu Bello University
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