I am a highly motivated and detail-oriented Computer Systems Technician student seeking an opportunity to apply and enhance technical skills in a professional IT environment. I am committed to providing exceptional technical support and troubleshooting expertise to improve the efficiency and performance of computer systems.
Hi, I’m
Warida Murekeyisoni
Ottawa,ON
Summary
Work History
Information Technology Services Student Centre
IT Support Intern
Job overview
- Assisted in troubleshooting and resolving hardware and software issues for employees
- Conducted regular maintenance and updates on computer systems and peripherals
- Provided technical support and training to end-users on various software applications
- Responded to user inquiries and provided technical assistance via phone and email
- Assisted in diagnosing and resolving hardware and software problems
- Conducted user training and created user guides to enhance IT knowledge
- Maintained accurate records of support records and resolutions.
Education
Algonquin CollegeOttawa, Ontario
Computer Systems Technician (in progress)
12.2023
University Overview
Skills
- Proficient in hardware and software installation, configuration, and troubleshooting
- Knowledge of network protocols, TCP/IP, and LAN/WAN technologies
- Experience with operating systems such as Windows, macOS, and Linux
- Familiarity with virtualization technologies, including VMware and VirtualBox
- Strong understanding of computer hardware components and peripherals
- Basic programming skills in languages such as Python
- Excellent communication skills, both verbal and written
- Ability to work independently and collaboratively in a team-oriented environment
- Strong problem-solving and analytical thinking abilities
- Detail-oriented with exceptional time management and organizational skills
- Adaptability to quickly learn and apply innovative technologies and concepts
Coursework
Coursework
- Introduction to Computer Systems
- Networking Fundamentals
- Systems Administration and Maintenance
- Troubleshooting and Diagnostics
- Operating Systems and Software Installation
- Data Recovery and Backup
- Network Security
References
References
Available upon requestTimeline
IT Support Intern
Information Technology Services Student Centre
Algonquin College
Computer Systems Technician (in progress)
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