Warda Shaheen
Calgary,AB
Summary
Dedicated and empathetic professional seeking the position of Accessible Services Operator at The City of Calgary. Committed to providing safe and courteous public transit services while ensuring the comfort and accessibility of all customers. Possessing strong communication, problem-solving, and customer service skills.
Overview
17
17
years of professional experience
Work History
Truck Driver
Highway King Transport
01.2019 - Current
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following safety regulations, resulting zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and improved schedules by 10%.
- Maximized load safety by balancing, securing, and weighing products.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Disability Support Worker
Get Well Solutions
07.2017 - 01.2019
- Provided assistance in daily activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assisted patients in accessing housing, financial assistance and other community resources.
Volunteer
Gupta Law Firm
01.2007 - 09.2007
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Led group discussions and activities to meet different community needs.
Education
High School Diploma -
Lincoln M. Alexander Secondary School
Mississauga, ON06.2007
Skills
- Extensive experience in working with individuals with disabilities, demonstrating empathy and understanding of diverse needs
- Proficient in operating transit vehicles safely in various weather and road conditions, adhering to policies and procedures
- Skilled in assisting customers with different mobility requirements including wheelchairs, service animals, and other devices
- Strong knowledge of city roads, major highways, traffic rules, and adeptness in using technology
- Ability to communicate effectively in English, both verbally and in writing, ensuring clear interaction with customers and staff
- Proficiently supported diverse mobility needs while prioritizing passenger safety, navigating various transit situations with expertise and care
- Demonstrated strong documentation skills while efficiently resolving conflicts, ensuring accurate records and maintaining high customer satisfaction levels
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Truck Driver
Highway King Transport
01.2019 - Current
Disability Support Worker
Get Well Solutions
07.2017 - 01.2019
Volunteer
Gupta Law Firm
01.2007 - 09.2007
High School Diploma -
Lincoln M. Alexander Secondary School
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