Ward Jackson
Ladera Ranch
Summary
Dynamic and dedicated server assistant with a proven track record at Ten Mile Brewing Co., excelling in service prioritization and menu presentation. Recognized for enhancing customer satisfaction through attentive service and efficient dining area maintenance, while promoting food quality and safety standards. Committed to delivering exceptional guest experiences in fast-paced environments.
Outgoing Server Assistant/Cook Assistant/Expeditor/Busser with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
2
2
years of professional experience
Work History
Server Assistant/Cook's Assistant
Jesse Sundstrom (Ten Mile Brewing Co.)
01.2025 - 04.2025
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Cleaned and sanitized work areas, utensils and equipment.
- Promoted excellence in food quality and presentation for kitchen staff.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Assisted in developing new menu items to reflect restaurant's style and standards.
Server Assistant/Expeditor/Restaurant Busser
Ray Felix (Dove Canyon Golf Club)
04.2023 - 04.2024
- Assisted with dining room set up prior to and after service period.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Greeted customers warmly to provide exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Server Assistant/Expeditor/Restaurant Busser
Mellisa Moore (Mama's Comfort Food & Cocktails)
01.2023 - 04.2023
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Offered product samples, answered questions and helped customers find items.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
No Degree - Management Science
Southern Methodist University
Dallas, TX04-2029
High School Diploma -
Santa Margarita Catholic High School
Rancho Santa Margarita, CA04-2025
Skills
- Service prioritization
- Menu presentation
- Food station setup
- Bill computation
- Item promotion
- Dining area maintenance
Accomplishments
- Vice-Chef at one restaurants featured on a local news segment hosted by top food critics.
- Led the bakery team in creating and delivering over 5 one-of-a-kind Pizzas for large scale special events.
- Supervised team of 7 staff members.
- Catered local Charity Ball for dozens of prestigious guests, including local politicians and celebrities.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Server Assistant/Cook's Assistant
Jesse Sundstrom (Ten Mile Brewing Co.)
01.2025 - 04.2025
Server Assistant/Expeditor/Restaurant Busser
Ray Felix (Dove Canyon Golf Club)
04.2023 - 04.2024
Server Assistant/Expeditor/Restaurant Busser
Mellisa Moore (Mama's Comfort Food & Cocktails)
01.2023 - 04.2023
No Degree - Management Science
Southern Methodist University
High School Diploma -
Santa Margarita Catholic High School