Netline Ops
Waqas Khanzada
Manager Operations
Cambridge,ON
Summary
Experienced manager in the air transportation industry with proven leadership skills. Strong communicator with extensive experience in guiding and coaching employees as well as motivating and engaging individuals and teams. Dedicated, reliable, autonomous and self-starter. Outstanding interpersonal skills dealing at all levels of the organization. Proven ability to work in high pressure situations and delivering within deadlines. Solid understanding of airline operations and strong analytical skills used in operations’ analysis and tactical planning.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Manager Operational Maintenance Planning
Air Canada
Brampton, Ontario
10.2022 - Current
- Oversee the entire Line Maintenance plan from day one to 14 days.
- Responsible for key operational decisions affecting the impact of the maintenance plan.
- Lead and communicate daily operations maintenance plan summaries, as well as host daily operational conference calls.
- Oversee the execution and completion of high-profile projects.
- When evaluating plan options/scenarios, ensure and demonstrate financial impact consideration.
- Manage complex Maintenance requirements with Line Maintenance and System Operation Control
- Collaborate with internal/external customers to meet day-of-plan requirements.
- Manage planning team of 30 employees and coordinated their onboarding and training schedule according to priority level.
- Responsible for resolving escalated planning conflict/capacity/routing/labor balancing/material/line maintenance issues.
- Collaborate with System Configuration to correct TRAX errors/omissions (including part number applicability, task card discrepancy, manhour evaluation changes, and so on).
Maintenance Planner
Air Canada
Brampton, Ontario
03.2021 - 10.2022
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Tracked maintenance activity using TRAX software to confirm compliance with industry requirements.
- Created and maintained daily and weekly reports for upper management.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Manager Aircraft Routing
Air Canada
Brampton, Ontario
03.2018 - 03.2021
- Collaborate and participate with Maintenance Corporate Scheduling and Non-Revenue Flying Operations on the advance planning of aircraft movements to and from Maintenance Repair and Overhaul's (MRO), as well as new aircraft deliveries and retirements from the fleet
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
Aircraft Routing Manager
Air Canada
Brampton, Ontario
05.2016 - 03.2018
- Plan and monitor fleet assignments daily to support the published schedule, as well as planned and unplanned maintenance.
- Responsible for monitoring and controlling short term maintenance checks and maintaining compliance at all times.
- Ensure routing of aircraft into scheduled airframe events. Monitor for changes to the schedule of airframe events based on heavy maintenance estimates.
- Assign correct aircraft type to aircraft tracks in Netline Ops and ensure each aircraft can complete the routing.
- Monitor ‘return to service” estimates, make needed schedule adjustments and communicate accordingly.
- Ensure aircraft restrictions are monitored, communicated, and incorporated into the fleet plan.
- Identify and secure back-up aircraft to support both regular and irregular operations.
- Work closely within the SOC Planning Unit to prepare for and manage irregular operations.
- Work with Maintenance Planning to ensure the overnight maintenance plan is viable and operational risks are identified and communicated.
- Participate in daily maintenance and various other conference calls, representing SOC.
Crew Network Manager
Air Canada
Brampton, Ontario
11.2014 - 11.2016
- Ensure efficiencies in Pilot and Flight Attendant scheduling using Netline.
- Ensure crew schedulers operate in accordance with all Canadian Aviation Regulations and follows labor agreements.
- Provide guidance to schedulers in the day-to-day operation of the Crew Scheduling function.
- Provide input to the Manager, Crew Scheduling on all irregular operations with respect to crew impact and availability while supporting on-time performance, customer service and cost management.
- Manage and monitor cabin personnel and pilot staffing costs by analyzing operational requirements with regards to reserve coverage.
- Track and manage daily on-time performance.
- Alert the System Operations Control (SOC) planning unit of potential crew-related disruptions to provide decision making support to the SOC Manager.
- Direct pilot and flight attendant schedulers to assign or re-assign crewmembers to resolve schedule disruptions.
- During severe irregular operations, develop comprehensive crew solutions to major disruptions.
Resource Deployment Manager
Air Canada, Lester B. Pearson International Airport
Toronto, Ontario
02.2011 - 11.2014
- Responsible for effectively planning and delegating work assignments to more than 400 employees per shift to cover all operational areas in the Customer and Aircraft Services department.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Plan organize & communicate daily function strategies for the Customer Service, Ground Handling & Aircraft Service teams using Streamline/ARMS planning tools.
- Provided professional services and support in a dynamic work environment.
- Maintained a daily staff roster that includes filling vacancies, reassigning staff, hiring overtime, managing under-time, and identifying exceptions while maintaining operational excellence and cost effectiveness.
- Identified, monitored, and recommended changes to processes and procedures to better support operational services, improve on time performance and achieve excellence in the areas of safety, operational and customer service standards.
- Monitored and resolved staffing issues that are escalated to Resource Coordinators.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Lead/Station Attendant
Air Canada, Lester B. Pearson International Airport
Toronto, Ontario
05.2005 - 01.2011
- Perform ground handling ramp and cargo functions and meeting requirements for on time performance for arrivals/departures.
- Provide performance measurement information and participate in developing and communicating Customer Service performance targets.
Education
MBA - Innovation Leadership
University of New Brunswick
Fredericton, NB 12.2022 - Current
BBA - Business Administration
York University
Toronto, ON 09.2004 - 11.2008
Skills
Manpower planning
Software
Trax
Communicator
Altea Amadeus
Omega
Microsoft Office
Certification
IATA Aviation Management Certificate
Timeline
MBA - Innovation Leadership
University of New Brunswick
12.2022 - Current
Manager Operational Maintenance Planning
Air Canada
10.2022 - Current
Maintenance Planner
Air Canada
03.2021 - 10.2022
Manager Aircraft Routing
Air Canada
03.2018 - 03.2021
Aircraft Routing Manager
Air Canada
05.2016 - 03.2018
Crew Network Manager
Air Canada
11.2014 - 11.2016
Resource Deployment Manager
Air Canada, Lester B. Pearson International Airport
02.2011 - 11.2014
Lead/Station Attendant
Air Canada, Lester B. Pearson International Airport
05.2005 - 01.2011
BBA - Business Administration
York University
09.2004 - 11.2008
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