Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager
Waqas Khan

Waqas Khan

Toronto

Summary

Information Security leader with a proven ability to build and manage comprehensive security programs, ensuring regulatory compliance and driving innovation through strategic technology integration. Expertise encompasses secure network architecture design, advanced security solution implementation, data privacy framework development, and incident response. Adept at leveraging AI and machine learning to optimize security operations, streamline threat analysis, and proactively mitigate risks. Demonstrated success in leading and mentoring high-performing teams, fostering a culture of security awareness, and collaboratin effectively with stakeholders at all levels.

Security Strategy & Program Development: Expertise in defining and implementing enterprise-wide

security strategies aligned with business objectives and regulatory mandates.

Global Privacy & Regulatory Compliance: Deep understanding of international privacy regulations

(GDPR, HIPAA, PIPEDA, FERPA) and proven experience building robust data governance frameworks.

Advanced Security Operations: Proficient in deploying and managing security technologies (IDS/IPS,

SIEM, SOAR, EDR) to enable proactive threat detection, rapid incident response, and vulnerability

management.

Risk Management & Control Implementation: Adept at conducting risk assessments, developing

mitigation strategies, and implementing security controls.

Security Leadership & Team Development: Proven ability to build, mentor, and lead high-performing

security teams, fostering a culture of security awareness and accountability.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Director of IT Operational Systems

Holy Trinity School
09.2020 - Current
  • Developed and implemented a comprehensive cybersecurity program aligned with the NIST Cybersecurity Framework, featuring robust incident response protocols (streamlining breach handling by 25%), vulnerability scanning, SIEM (20% faster threat detection), and user awareness training.
  • Implemented a multi-faceted security awareness campaign, including simulated phishing exercises and regular training sessions, which resulted in a 60% increase in reported phishing attempts and a reduction of successful attacks to less than 1%
  • Secured and optimized the school's technology infrastructure, encompassing network security, firewall configuration, server administration, internet connectivity, and cloud platforms (G Suite, Microsoft 365), ensuring reliable and secure access for all users. Strengthened data integrity through comprehensive backups and disaster recovery planning, minimizing potential data loss and ensuring business continuity.
  • Administered and secured a unified K-12 learning environment with G Suite (user provisioning, MFA) and managed Microsoft 365 for finance and front office staff, enforcing data privacy through Azure.
  • Led the implementation of cutting-edge AV equipment, digital signage, and security systems, leveraging effective vendor management to enhance the learning environment and support innovative teaching practices.
  • Cultivated a high-performing IT team by providing leadership and professional development opportunities, resulting in exceptional help desk support, efficient resolution of complex technical issues, and high user satisfaction.
  • Collaborated effectively with cross-functional teams on technology initiatives, championing data privacy projects and ensuring alignment with organizational objectives.

Voice & Data Technician

College of Nurses of Ontario
10.2018 - 09.2020
  • Administered and Diagnosed networking equipment including LAN switches, Routers, Firewall, Servers and Virtual Machines
  • Processed and Documented ITIL Service desk tickets using helpline tools to create, update and thoroughly document findings in a consistent and organized manner
  • Provided ongoing technical support to 300 users relating to Windows Server 2012, 0365, Citrix, FortiClient (VPN), VoIP, Adobe, MeetX, Pulse, HPRM and troubleshot all technical issues relating to Windows and Mac Operating system
  • Consolidated and Established a cloud footprint in Microsoft Azure by migrating users from on-premise Exchange to 0365 environment utilizing PowerShell scripts
  • Configured user accounts, security groups, and assigned permissions to integrate them with the network
  • Deployed client workstations and provided onboarding training to end users
  • Configured/Maintained conference rooms audio/video equipment such as TV, Projectors, Crestron units, Airtame, Speakers and Microphones
  • Administrated office IT infrastructure including Workstations, Laptops, Mobile Devices, and Printers
  • Implemented and maintained backup processes utilizing Veeam replication technology

Web & IT Administrator

Toronto Rock Lacrosse Club
08.2017 - 10.2018
  • Optimized a virtualized environment (VMware vSphere), secure network infrastructure (Cisco), and user endpoints (desktops, mobile, servers) for optimal performance and user experience
  • Spearheaded the migration of on-premises mailboxes to the Office 365 cloud infrastructure
  • Designed and implemented a new website for the facility, aligning it with business needs
  • Generated analytical reports from website data to empower upper management and sales teams
  • Centralized data and enhanced business operations by streamlining the EZfacility database through configuration
  • Provided comprehensive end-user training and developed training documentation to ensure user proficiency
  • Delivered end-user support for a wide range of software applications, including Adobe products, Office 365 suite, Salesforce, and Ticketmaster Host
  • Troubleshot and resolved technical issues related to Windows and macOS
  • Identified network bottleneck utilizing network analysis tool and increased network security/speed to increase productivity within the office environment
  • Developed and implemented PowerShell scripts and other scripting solutions to automate system processes and generate reports for analysis and troubleshooting
  • Configured/migrated digital data to Google cloud and provided end user training to utilize the data for digital signage, marketing and sales
  • Coordinated the installation and maintenance of AV systems, ensuring all equipment met technical specifications and improved functionality within 4 months

System Administrator

Holy Trinity School
01.2015 - 08.2017
  • Liaised with Director of IT to perform management and maintenance of Virtual machines, Windows Servers, PCs, Routers, Untangle Firewall, Ubiquiti AP, and Netgear Switches
  • Facilitated in creating security awareness and provided solutions to ensure HTS students staff are safe online from emerging cyber threats
  • Actively worked with Director of Information & Technology and Director of Innovation to implement advanced technology throughout the building to provide higher learning to 750+ students
  • Installed, tested, configured and provided ongoing maintenance on various classroom software for all faculty laptops/tablets (PC and Apple)
  • Managed/maintained the Help Desk Centre for matters such as viruses, printing, software crashes, hardware failure, security updates, internet problems and A/V equipment management
  • Provided ongoing support for 900+ teachers/students from KG - 12 on effective usage of technology in a classroom setting utilizing GAFE (Google Apps for Education) and Apple products (MacBook, Apple TV, iPad Pro)
  • Provided training and support to staff relating to backend connectivity in HTS technology internal ecosystems for various departments including G Suite (teachers and students), Education Edge (admissions) Raisers Edge (fundraising and advancement), Edvance (student learning management system), and Active Directory
  • Led a team of IT support professionals in providing Level 2/3 Help Desk support (if applicable) to internal/external users
  • Resolved complex technical issues, ensuring user satisfaction

Education

Honours Bachelor of Technology - Informatics and Security

Seneca Polytechnic
Toronto, ON
01.2014

Skills

  • Active Directory
  • Artificial Intelligence
  • Azure
  • Cloud Infrastructure
  • Cloud Security
  • Privacy & Compliance
  • Educational Pedagogy
  • Google Cloud
  • Information Security
  • ITIL
  • Machine Learning
  • Microsoft 365
  • Office 365
  • Programming Languages
  • SIEM
  • Stakeholder Engagement
  • Training Programs
  • Virtual Machines
  • Strategic planning
  • Decision-making

Certification

The Osgoode Certificate in Privacy

and Cybersecurity Law

Osgoode Professional Development

The Practice of Coaching: An

Introduction to Positioning Others

Roy Group Leadership

Critical Friends Group Coaches

National School Reform Faculty

Timeline

Director of IT Operational Systems

Holy Trinity School
09.2020 - Current

Voice & Data Technician

College of Nurses of Ontario
10.2018 - 09.2020

Web & IT Administrator

Toronto Rock Lacrosse Club
08.2017 - 10.2018

System Administrator

Holy Trinity School
01.2015 - 08.2017

Honours Bachelor of Technology - Informatics and Security

Seneca Polytechnic
Waqas Khan