Summary
Overview
Work History
Education
Skills
Software
Work Availability
Quote
Timeline
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Waqas Hamid

Waqas Hamid

IT Specialist
Riyadh,Riyadh

Summary

Seeking an opportunity to utilize my knowledge with a company that offers growth and increasing responsibility.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Acting IT Manager

InterContinental Riyadh
Riyadh
10.2022 - Current
  • Fulfilling IT Manager's responsibilities as said position is currently vacant
  • PCI Audit ( Payment Card Industry )
  • CSA Audit (Control Self Assessment)
  • Departmental budget submission and approval
  • CAPEX submission and approval
  • Major upgrades proposals planned and submitted
  • Server upgrades to unsure no EOL system is in the infrastructure
  • Working closely with approved vendors to prepare and submit multiple proposal in accordance with Brand standards compliance guidelines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

IT Specialist

InterContinental Riyadh
Riyadh
04.2022 - 10.2022
  • Performed administrative responsibilities in many applications such as but not limited to (Opera PMS system, Skysoft Bayan, Sun Systems, Micros POS system, Symphony POS system, Kaspersky Antivirus, Jana, LANDesk, Crowdstrike)
  • Domain admin (responsible for user profiles in the network)
  • Conduct Technology training for new users
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware and granted system permissions to new employees.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Monitored systems in operation and quickly troubleshot errors.

IT Coordinator

Crowne Plaza Minhal Riyadh
Riyadh
07.2016 - 04.2022
  • Configuration and installation of Cisco IP Phones and Cisco Call Manager
  • Configuring and maintaining the Vingcard access control system
  • Personally configured and operated Cisco CCTV system
  • Very good understanding of Cisco,
  • Was responsible of taking and maintaining Backups on daily basis
  • Very familiar with the Schlage Hand punch, Nitgen Biometric attendance system
  • Performed administrative responsibilities in many applications such as but not limited to (Opera PMS system, Skysoft Bayan, FBM, Sun Systems, Micros POS system,
  • Symphony POS system, Kaspersky Antivirus, Jana, LANDesk, Crowdstrike)
  • Domain admin (responsible for user profiles in the network)
  • The VDA IP TV system, my responsibility to configure and troubleshoot in case of any error
  • Any kind of IT support needed by the staff
  • Very familiar with Windows based network environment
  • Very familiar with Windows Server OS
  • Customer interaction was one of the main part of my job, listening to complaints and resolving them as soon as possible is one of my strong points
  • Hands on experience with many kinds of printers so very efficient in setting them up in the office environment
  • Experienced with Cisco Meraki AP and Cisco Meraki Switches
  • Moderate Experience in Configuration of Old Cisco Switches
  • Part of Hotel's expansion project which gave me very valuable experience in the deployment of various hardware and setting up the data center and server room
  • Planning basic level networking designs
  • Conduct Technology training for new users
  • In charge of creating and maintaining user profiles in various applications (Opera,
  • FBM, Active Directory, Jana, Bayan, Sun) 21
  • Responsible for the CSA audit
  • Responsible for setting up conferences and meeting (Cisco Conference Station and
  • Webex Seminar system
  • Partially responsible for calculating annual budget for our Department
  • Monitor Bandwidth and user access through Nomadix access gateway
  • Monitor Bandwidth and user access through Antlabs access gateway
  • Deployed and programmed MCOM Ip TV's with the MCOM official Support Team
  • Manage and Monitor Samsung CCTV NVR system
  • Experienced in AV technologies, Experienced with DANTE digital over the network
  • AV system, DANTE level 2 certified
  • Experienced with LG Video Wall, responsible for its operation during events.

Assistant IT Manager

Sepco3, Ras-al, Power Plant
khair
01.2015 - 06.2016



  • Obtain hardware and software quotes on behalf of users and other IT team members
  • Purchase hardware and software following set procedures with guidance from the senior IT manager
  • Follow software-purchasing guidelines and liaise with the Network Manager to ensure software is compatible with the company network
  • Advise IT support staff of all relevant hardware/software deliveries
  • Maintain staff accounts for email
  • Maintain the IT asset Management system ensuring that all assets are recorded and updated/removed when required
  • Conduct a daily IT checklist for each individual site in order to proactively prevent regular or common faults
  • Troubleshoot and resolve hardware, connection, printer and software issues
  • Update network applications as required
  • Troubleshoot and resolve all problems encountered with hardware and software
  • Escalate requests to the appropriate party, as needed
  • Replace of repair defective parts and equipment
  • Conduct technology training for new users
  • Conduct briefings and demonstrations for users to enhance system productivity
  • Perform routine server monitoring
  • Monitor and remove virus, spyware, and other non-authorized software
  • Complete special complaints as requested
  • Configuring and maintaining cisco ip-phones
  • End user support
  • Ensuring the End user satisfaction

Server Admin

HB Packages
03.2014 - 04.2014
  • Installed and deployed MS server 2012 in real world scenario
  • Managed all the access and privileges of multiple users.

Education

Bachelor's degree - Computer Science (CS

University of Management And Technology
Lahore
01.2009 - 2013.04

CCNA (Cisco Certified Network Associate) Training -

Corvit Training Institute Lahore
Lahore
01.2013 - 2013.04

MCSE Server 2012 Training -

Corvit Institure
Lahore
01.2013 - 04.2013

FSC - Pre Engineering

Pakistan International School
Al Jubail

Skills

Excellent knowledge in Computer Hardware Assembling and Softwareundefined

Software

Microsoft Office

Hospitality related application specialist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Acting IT Manager

InterContinental Riyadh
10.2022 - Current

IT Specialist

InterContinental Riyadh
04.2022 - 10.2022

IT Coordinator

Crowne Plaza Minhal Riyadh
07.2016 - 04.2022

Assistant IT Manager

Sepco3, Ras-al, Power Plant
01.2015 - 06.2016

Server Admin

HB Packages
03.2014 - 04.2014

CCNA (Cisco Certified Network Associate) Training -

Corvit Training Institute Lahore
01.2013 - 2013.04

MCSE Server 2012 Training -

Corvit Institure
01.2013 - 04.2013

Bachelor's degree - Computer Science (CS

University of Management And Technology
01.2009 - 2013.04

FSC - Pre Engineering

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Waqas HamidIT Specialist