Waqar Anjum
Taber,AB
Summary
Detail-oriented night auditor with strong skills in financial reporting and cash handling. Proven ability to manage front desk operations efficiently while ensuring guest satisfaction and safety.
Overview
3
3
years of professional experience
Work History
Night Auditor
Hamptons inn
Calgary, Alberta
01.2022 - 02.2023
- Managed front desk operations during night shifts.
- Processed guest check-ins and check-outs efficiently.
- Balanced daily financial reports and transactions accurately.
- Resolved guest inquiries and concerns promptly and professionally.
- Monitored hotel security and ensured guest safety throughout the night.
- Assisted in maintaining cleanliness and organization of the lobby area.
- Collaborated with housekeeping to address room availability issues.
- Utilized hotel management software for reservations and billing effectively.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Received payments from customers via cash or credit cards.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Prepared detailed audit reports at the end of each shift.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Reported any discrepancies immediately upon discovering them.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Coordinated with guest services and concierge team to meet guest needs.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Assessed checklist on daily basis and planned shift accordingly.
- Coded invoices to maintain organized and accurate records.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Maintained well-stocked and presentable complementary food and beverage station.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Tracked income and expenses for business using accounting software.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
- Prepared weekly payroll for team of salaried and hourly employees.
- Administered employee time records ensuring compliance with company policy.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
- Verified customer credit to establish payment method for accommodations.
- Transmitted and received messages using telephones or telephone switchboards.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Posted incidental charges to ledgers, manually or by using computers.
- Issued room keys and escort instructions to bellhops.
- Arranged tours, taxis or restaurant reservations for customers.
Security Officer
Salvation Army
Calgary, Alberta
03.2020 - 01.2021
- Monitored facility access to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and emergencies, providing immediate assistance.
- Maintained accurate incident reports and security logs for documentation purposes.
- Assisted in training new security staff on protocols and procedures.
- Collaborated with local law enforcement during emergency situations as needed.
- Enforced organizational policies to promote a safe environment for all stakeholders.
- Communicated effectively with team members regarding safety concerns and incidents.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to post orders while maintaining a visible presence around the property.
Education
Bachelor of Science - Political Science
Army Public School
Kashmir04-2003
Skills
- Financial reporting
- Hotel management software
- Security protocols
- Cash handling
- Incident documentation
- Customer relationship management
Timeline
Night Auditor
Hamptons inn
01.2022 - 02.2023
Security Officer
Salvation Army
03.2020 - 01.2021
Bachelor of Science - Political Science
Army Public School