Wan Ying (Rose) Yu
Guelph,ON
Summary
Results-driven retail professional with a strong background in sales operations, inventory management, and customer engagement in fast-paced environments. Adept at leading teams, optimizing store performance, and enhancing customer satisfaction through effective leadership and team development. Proven ability to train and mentor staff, fostering a knowledgeable and motivated workforce that drives business success.
Overview
8
8
years of professional experience
Work History
Counter Manager
Benny's Restaurant
12.2024 - 01.2025
- Maintained cleanliness and organization of counter area, adhering to restaurant standards at all times.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
Waitress
Benny's Restaurant
05.2024 - 08.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cashier/Clerk
Vin Hong Wholesale
06.2019 - 08.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Assistant Cook
Benny's Restaurant
09.2021 - 11.2022
- Prepared food orders to support waitstaff and other team members.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Assisted in managing food inventory to minimize waste, ordering only necessary quantities based on forecasted demand.
Waitress
Friendship Restaurant
02.2017 - 05.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
BBA - Accounting
University of Guelph
Guelph05-2028
Skills
- Customer assistance
- Food handling
- Customer engagement
- Hospitality and accommodation
- Teamwork and collaboration
- Customer service
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Spanish
Limited Working
Korean
Elementary
Timeline
Counter Manager
Benny's Restaurant
12.2024 - 01.2025
Waitress
Benny's Restaurant
05.2024 - 08.2024
Assistant Cook
Benny's Restaurant
09.2021 - 11.2022
Cashier/Clerk
Vin Hong Wholesale
06.2019 - 08.2023
Waitress
Friendship Restaurant
02.2017 - 05.2019
BBA - Accounting
University of Guelph
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