Wannipa Chuen-arom
Regina,Canada
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Fish Catcher Intertrading Co.,Ltd. Adept in documentation and reporting, with a flair for fostering teamwork and collaboration. Successfully reduced order processing times and customer complaints, demonstrating a commitment to excellence and a positive, results-driven attitude.
Overview
13
13
years of professional experience
Work History
Cook
Bento Sushi
Regina, SK
07.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
General Manager, Business Development
Fish Catcher Intertrading Co.,Ltd
Bangkok, Thailand
02.2017 - Current
- Reduced order processing time with streamlined packing and shipping methods.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Championed customer-centric approaches within the organization, resulting in enhanced client satisfaction levels and repeat business opportunities.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Monitored industry trends to proactively identify emerging opportunities for business expansion and diversification.
- Optimized internal processes to streamline sales operations for improved efficiency and productivity.
- Negotiated contracts with key stakeholders, securing profitable deals for the company.
Import and Export Coordinator
Fish Catcher Intertrading Co.,Ltd
Bangkok, Thailand
02.2017 - 07.2017
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
Warehouse Supervisor - Cold Storage
Sinchai Cold Storage Co.,Ltd
Bangkok, Thailand
08.2014 - 01.2017
- Full supervisory responsibility for shipping/warehousing, packaging and dry goods supply.
- Responsible for all loading and trucking equipment.
- Establish a shipping and receiving schedule. Manage this schedule and work with sales and buying teams. Coordinating all efforts to establish on-time practices.
- Handle all outbound freight that is not customer pickup and work with dock employees to plan and follow shipping schedule.
- Monitor safety performance, taking appropriate action to commend safe work practices and resolve all safety infractions as they occur.
- Complete review of all will calls, LTL’s, deliveries. Need to understand and prioritize by customer and develop frequency.
- Responsible for managing local delivery drivers. Making sure plant transfers are executed in a timely and correct manner. Responsible for making sure local customer deliveries are made on time according to the schedule created by the Director of Supply Chain.
- Oversee warehousing, making sure warehouse is organized and conducting weekly physical inventories.
- Manage the freezer operation, performing daily operational audits by supervising staff and ensuring the quality of their work. Ensure orders are filled completely and on-time.
Warehouse Clerk - Cold Storage
Pacific Cold Storage Co.,Ltd
Samut Sakhon Thailand
10.2012 - 10.2014
- Verify Inventory Accuracy: Check and verify the accuracy of stored products, ensuring the correct items, quantities, and batch numbers are placed in the cold storage as per documentation.
- Quality Control: Regularly inspect the condition of products stored in the facility to ensure they meet quality standards, including checking for any signs of spoilage or damage due to improper handling or storage conditions.
- Monitor Storage Conditions: Ensure that products are stored at the correct temperature and humidity levels, in line with cold storage requirements, and report any deviations to the relevant personnel.
- Stock Counting: Perform regular inventory counts to maintain accurate stock levels and ensure records match the physical inventory in the storage area.
- Labeling and Documentation: Ensure all items are properly labeled with relevant information such as product type, expiration date, and batch number. Update records and documentation as necessary.
- Follow FIFO/LIFO Principles: Assist in managing inventory rotation using the First-In-First-Out (FIFO) or Last-In-First-Out (LIFO) principles, ensuring that older products are used or dispatched first.
- Coordinate with Internal Teams: Work closely with warehouse and inventory teams to ensure proper stock management, including product placement and organization within the cold storage facility.
- Safety and Cleanliness: Ensure that cold storage areas are kept clean, organized, and free of any potential hazards. Adhere to safety protocols and the proper use of personal protective equipment (PPE).
- Assist in Audits: Support internal and external audits by providing accurate records and assisting in the verification of stored goods.
- Other Duties as Assigned: Perform additional tasks related to inventory management and cold storage maintenance as directed by supervisors.
Server
Los Compadres Mexican Steak&Seafood
Williston, North Dakota, U.S.
03.2013 - 07.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cook
R Rooster BBQ
Williston, North Dakota, U.S.
03.2012 - 03.2012
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Gas Station Attendant
M&h Gas
Williston, North Dakota, U.S.
03.2012 - 07.2012
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
Education
Bachelor of Science - Medical Laboratory Technology
Naresuan University
Phitsanulok, Thailand03-2012
Skills
- Customer Service
- Cleaning and organization
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Strong attention to safe food handling procedures
- Food Handler Certification
- Documentation And Reporting
Languages
English
Full Professional
French
Limited Working
Timeline
Cook
Bento Sushi
07.2024 - Current
General Manager, Business Development
Fish Catcher Intertrading Co.,Ltd
02.2017 - Current
Import and Export Coordinator
Fish Catcher Intertrading Co.,Ltd
02.2017 - 07.2017
Warehouse Supervisor - Cold Storage
Sinchai Cold Storage Co.,Ltd
08.2014 - 01.2017
Server
Los Compadres Mexican Steak&Seafood
03.2013 - 07.2013
Warehouse Clerk - Cold Storage
Pacific Cold Storage Co.,Ltd
10.2012 - 10.2014
Cook
R Rooster BBQ
03.2012 - 03.2012
Gas Station Attendant
M&h Gas
03.2012 - 07.2012
Bachelor of Science - Medical Laboratory Technology
Naresuan University