Wanlin Ning
Markham,ON
Summary
Content Creator and Customer Service Coordinator with experience in enhancing customer satisfaction and driving engagement. Skilled in team supervision, content creation, and social media management. Adept at aligning marketing goals with customer interactions and boosting brand visibility. Strong problem-solving, communication, and collaboration skills, ready for roles in new media and advertising.
Overview
2
2
years of professional experience
Work History
Customer Service Coordinator
Gyubee Japanese Grill
03.2022 - 04.2023
- Trained new staff and managed customer interactions to optimize the user experience
- Engaged in promotional activities,aligning with broader marketing goals and expanding customer outreach
- Addressed customer needs by delivering professional customer service and efficient problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Content Creator Volunteer
Fandom Community-Bilibili
09.2021 - 01.2022
- Developed and customized entertainment content based on audience preferences, resulting in increased viewership.
- Strengthened content through proofreading and editing
- Produced compelling visuals for social media, harnessing platform-specific nuances to enhance outreach and increase user engagement
- Actively considered and incorporated feedback from the audience, driving content enhancements and boosting interaction
- Boosted brand engagement by creating compelling social media posts and campaigns.
Education
Bachelor of Arts - Communication And Media Studies
Carleton University
Ottawa, ON09.2024
Skills
- Social Media Management
- Visual Communication Skills
- Content Creation
- Customer Engagement
- Team Collaboration
- Digital Marketing
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Korean
Elementary
Hobbies
Filming and Video Editing: Passionate about creating and editing vlogs and short videos for TikTok, including promotional content for favorite idols. Skilled in using video editing and photo editing tools to produce engaging, visually appealing content that resonates with audiences.
Timeline
Customer Service Coordinator
Gyubee Japanese Grill
03.2022 - 04.2023
Content Creator Volunteer
Fandom Community-Bilibili
09.2021 - 01.2022
Bachelor of Arts - Communication And Media Studies
Carleton University
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