Wan Ki (Toni) Wong
Calgary,AB
Overview
11
11
years of professional experience
Work History
F&B Controller
Morton's Steakhouse
Hong Kong
08.2018 - 04.2024
- Trained staff on proper inventory management practices, resulting in reduced discrepancies and increased accountability.
- Collaborated with culinary team to develop menus that optimized ingredient utilization and minimized waste.
- Reduced food waste through meticulous monitoring of expiration dates and proper storage techniques.
- Implemented strict quality control measures, maintaining the highest standards of food safety and hygiene.
- Established strong relationships with vendors, securing reliable sources of high-quality ingredients at competitive prices.
- Developed budget reports and provided recommendations for controlling expenses in the F&B department.
- Coordinated with other departments to ensure seamless integration of F&B services within broader company operations.
- Negotiated favorable contracts with suppliers, reducing overall food costs without compromising on quality.
- Assisted in menu pricing decisions by analyzing ingredient costs and competitor offerings.
- Enhanced inventory accuracy by implementing a comprehensive tracking system for F&B items.
Assistant Sales Coordinator
Gourmet House Of Hong Kong
Hong Kong
02.2018 - 07.2018
- Coordinated training sessions for new hires, ensuring a smooth onboarding process that fostered productivity from day one.
- Optimized sales processes by identifying and addressing inefficiencies, leading to increased productivity and better resource allocation.
- Supported sales team in achieving monthly targets through diligent coordination of tasks and schedules.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns in a professional manner.
- Liaised with suppliers to negotiate competitive pricing agreements, helping the company secure favorable terms that boosted profitability margins.
- Built relationships with customers and community to establish long-term business growth.
Front Desk Receptionist
Holiday Inn Express Hotel
Hong Kong
01.2017 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Part Time Sales
Gap
Hong Kong
05.2013 - 12.2017
- Increased customer satisfaction by providing exceptional service and expert advice on part sales.
- Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
Associate of Arts - Business Administration Management
Southern Alberta Institute of Technology (SAIT)
Calgary, AB06.2026
Associate of Arts - Youth And Social Services
HKU SPACE Po Leung Kuk Stanley Ho Community Colleg
Hong Kong08.2014
Skills
- Customer Satisfaction
- Operational Efficiency
- Labor Management
- Food Safety Compliance
- Cash Flow Management
- Purchasing management
- Cost Control
- Vendor negotiation
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
F&B Controller
Morton's Steakhouse
08.2018 - 04.2024
Assistant Sales Coordinator
Gourmet House Of Hong Kong
02.2018 - 07.2018
Front Desk Receptionist
Holiday Inn Express Hotel
01.2017 - 01.2018
Part Time Sales
Gap
05.2013 - 12.2017
Associate of Arts - Business Administration Management
Southern Alberta Institute of Technology (SAIT)
Associate of Arts - Youth And Social Services
HKU SPACE Po Leung Kuk Stanley Ho Community Colleg