Wan Ki (Toni) Wong
Calgary,AB
Overview
11
11
years of professional experience
Work History
F&B Controller
Morton's Steakhouse
08.2018 - 04.2024
- Trained staff on proper inventory management practices, resulting in reduced discrepancies and increased accountability.
- Collaborated with culinary team to develop menus that optimized ingredient utilization and minimized waste.
- Reduced food waste through meticulous monitoring of expiration dates and proper storage techniques.
- Implemented strict quality control measures, maintaining the highest standards of food safety and hygiene.
- Established strong relationships with vendors, securing reliable sources of high-quality ingredients at competitive prices.
- Developed budget reports and provided recommendations for controlling expenses in the F&B department.
- Coordinated with other departments to ensure seamless integration of F&B services within broader company operations.
- Negotiated favorable contracts with suppliers, reducing overall food costs without compromising on quality.
- Assisted in menu pricing decisions by analyzing ingredient costs and competitor offerings.
- Enhanced inventory accuracy by implementing a comprehensive tracking system for F&B items.
Assistant Sales Coordinator
Gourmet House Of Hong Kong
02.2018 - 07.2018
- Coordinated training sessions for new hires, ensuring a smooth onboarding process that fostered productivity from day one.
- Optimized sales processes by identifying and addressing inefficiencies, leading to increased productivity and better resource allocation.
- Supported sales team in achieving monthly targets through diligent coordination of tasks and schedules.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns in a professional manner.
- Liaised with suppliers to negotiate competitive pricing agreements, helping the company secure favorable terms that boosted profitability margins.
- Built relationships with customers and community to establish long-term business growth.
Front Desk Receptionist
Holiday Inn Express Hotel
01.2017 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Part Time Sales
Gap
05.2013 - 12.2017
- Increased customer satisfaction by providing exceptional service and expert advice on part sales.
- Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
Associate of Arts - Business Administration Management
Southern Alberta Institute of Technology (SAIT)
Calgary, AB06.2026
Associate of Arts - Youth And Social Services
HKU SPACE Po Leung Kuk Stanley Ho Community Colleg
Hong Kong08.2014
Skills
- Customer Satisfaction
- Operational Efficiency
- Labor Management
- Food Safety Compliance
- Cash Flow Management
- Purchasing management
- Cost Control
- Vendor negotiation
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
F&B Controller
Morton's Steakhouse
08.2018 - 04.2024
Assistant Sales Coordinator
Gourmet House Of Hong Kong
02.2018 - 07.2018
Front Desk Receptionist
Holiday Inn Express Hotel
01.2017 - 01.2018
Part Time Sales
Gap
05.2013 - 12.2017
Associate of Arts - Business Administration Management
Southern Alberta Institute of Technology (SAIT)
Associate of Arts - Youth And Social Services
HKU SPACE Po Leung Kuk Stanley Ho Community Colleg
Similar Profiles
Megan FalconeMegan Falcone
Lead Bartender at Morton's SteakhouseLead Bartender at Morton's Steakhouse
Tyler BruceTyler Bruce
Server at Morton's SteakhouseServer at Morton's Steakhouse
Alex O'SteenAlex O'Steen
Bartender at Morton's SteakhouseBartender at Morton's Steakhouse
Jorge OrozcoJorge Orozco
Server/ Bartender at Morton's SteakhouseServer/ Bartender at Morton's Steakhouse
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC