Wanda Ryan
Rocky Harbour,NL
Summary
Known for exceptional customer service and time management, I adeptly coordinated group bookings and ensured seamless service delivery, embodying hospitality excellence. Developed critical skills in hospitality environment, including effective communication and administrative management. Seeking to transition into new field where these abilities can be applied to enhance operational efficiency and customer satisfaction. Focused on leveraging experience to bring value to diverse range of professional settings.
Overview
40
40
years of professional experience
Work History
Front Desk Agent
Oceanview Hotel
05.2016 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
Front End Associate
Walmart
03.2015 - 03.2016
Property Manager
Kaneff Properties
04.2012 - 03.2014
Manager/Operator
58325 Newfoundland and Labardor Ltd.
04.2008 - 03.2012
Manager
Westons
01.2007 - 02.2008
Front End Associate
Colmans
09.2006 - 01.2007
Property Manager
Urisha Investments
04.1987 - 10.2006
Waitress Supervisor
Versa Foods
01.1985 - 06.1986
Secretary
Salvation Army Isabel and Arthur Meighen Long-term
07.1984 - 01.1985
Education
No Degree - Secretary
District Vocation School
Corner Brook, NL01-1984
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Hospitality services
- Credit and cash payments
- Administrative skills
- Listening skills
- Microsoft office
- Oral and written communications
- Clerical duties
Timeline
Front Desk Agent
Oceanview Hotel
05.2016 - 10.2024
Front End Associate
Walmart
03.2015 - 03.2016
Property Manager
Kaneff Properties
04.2012 - 03.2014
Manager/Operator
58325 Newfoundland and Labardor Ltd.
04.2008 - 03.2012
Manager
Westons
01.2007 - 02.2008
Front End Associate
Colmans
09.2006 - 01.2007
Property Manager
Urisha Investments
04.1987 - 10.2006
Waitress Supervisor
Versa Foods
01.1985 - 06.1986
Secretary
Salvation Army Isabel and Arthur Meighen Long-term
07.1984 - 01.1985
No Degree - Secretary
District Vocation School
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