Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Wanda Rodriguez

Downey

Summary

Seasoned Tire Specialist recognized for high productivity and efficiency in task completion. Possess specialized skills in tire installation, repair, and maintenance, alongside proficiency in wheel balancing and alignment. Excel in problem-solving, time management, and customer service, ensuring optimal performance and satisfaction in every interaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Tire Specialist

Dealer Tire
Arcadia
01.2023 - Current
  • Achieved 100% Tire Sales Goal in 2023, earning company-wide recognition
    • Provide expert guidance on tire selection, installation, and maintenance for diverse vehicle types
    • Collaborate with service advisors and technicians to ensure seamless customer experience
    • Train new team members on product knowledge, sales techniques, and service standards
    • Maintain accurate inventory and assist with merchandising to optimize sales flow

Service Manager

Pep Boys Auto Parts & Service
Downey
01.2022 - 01.2023
  • Managed daily operations of the automotive service department, overseeing a team of technicians and advisors
    • Increased service revenue by implementing upsell strategies and improving workflow efficiency
    • Ensured compliance with safety standards and company policies
    • Delivered exceptional customer service, resulting in improved satisfaction scores and repeat business
    • Coordinated scheduling, parts ordering, and service timelines to maximize productivity

Compliance Manager

Discount Tire & Service
Anaheim
08.2016 - 12.2021
  • Oversaw regulatory compliance across multiple departments, ensuring adherence to company and industry standards
    • Conducted internal audits and risk assessments to identify and resolve operational gaps
    • Developed and implemented training programs focused on safety, ethics, and procedural compliance
    • Collaborated with store leadership to improve documentation, reporting, and accountability
    • Played a key role in maintaining a safe and efficient work environment, reducing incidents and improving team performance

Education

Some College (No Degree) - Human Resources Management

University of Phoenix
Tempe, AZ

Skills

  • Skills
    Industry & Technical Skills
    Tire Sales & Automotive Product Knowledge
    Automotive Service Coordination
    Sales Management & Team Leadership
    Inventory Control & Merchandising
    Customer Relationship Management (CRM)
    Compliance & Risk Assessment
    Soft Skills
    Self-Confidence & Professional Presence
    Leadership & Staff Development
    Communication & Negotiation
    Problem Solving & Conflict Resolution
    Time Management & Adaptability

Accomplishments

  • Dealer Tire 100% Tire Sales 2023

Certification

  • Building Self Confidence - Linkedin
  • Leadership Education & Development - Internal Corporate Training

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Senior Tire Specialist

Dealer Tire
01.2023 - Current

Service Manager

Pep Boys Auto Parts & Service
01.2022 - 01.2023

Compliance Manager

Discount Tire & Service
08.2016 - 12.2021

Some College (No Degree) - Human Resources Management

University of Phoenix

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Wanda Rodriguez