Wanda Rideout
St. John's,NL
Summary
Accomplished professional with a proven track record at Nova Scotia Health Authority, adept in office administration and customer service. Excelled in enhancing operational efficiency and elevating patient satisfaction. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Experience delivering administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
15
15
years of professional experience
Work History
Secretary, Rehabilitation Services
Nova Scotia Health Authority
2022.04 - 2024.07
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks including payroll bi-weekly.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
Office Clerk, Primary Care Clinic
Nova Scotia Health Authority
2021.03 - 2022.04
- Interacted with customers by phone, email, or in-person to provide information..
- Coordinated and scheduled meetings and appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Provided clerical support to clinicians by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Health Information Clerk, Registration
Nova Scotia Health Authority
2018.06 - 2022.04
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Worked on scanning, coding and releasing information to departments.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in training new staff on medical record processing and filing procedures. Meditech key user.
- Followed up with medical staff regarding missing information in patient records.
- Apart of the provincial forms committee, which included development and revision of health forms using health care guidelines.
Key Holder Supervisor
Sherlock Clothing
2017.09 - 2019.03
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Completed store opening and closing procedures.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Retail Store Manager
Eclipse
2009.08 - 2017.09
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
No Degree - Medical Office Administrator
Nova Scotia Community College
Kentville, NS06.2018
Skills
- Office Administration
- Appointment Scheduling
- Meeting Coordination
- Customer Service
- Organization
- Payroll Processing
- Document Preparation
- Verbal and written communication
- Multi-Line Phone Systems
- Confidentiality understanding
- Minute Taking
Timeline
Secretary, Rehabilitation Services
Nova Scotia Health Authority
2022.04 - 2024.07
Office Clerk, Primary Care Clinic
Nova Scotia Health Authority
2021.03 - 2022.04
Health Information Clerk, Registration
Nova Scotia Health Authority
2018.06 - 2022.04
Key Holder Supervisor
Sherlock Clothing
2017.09 - 2019.03
Retail Store Manager
Eclipse
2009.08 - 2017.09
No Degree - Medical Office Administrator
Nova Scotia Community College
Similar Profiles
Dishil DivakaranDishil Divakaran
Registered Nurse Cardiology at Nova Scotia Health AuthorityRegistered Nurse Cardiology at Nova Scotia Health Authority
Mohit GuptaMohit Gupta
Booking & Registration Clerk at Nova Scotia Health AuthorityBooking & Registration Clerk at Nova Scotia Health Authority
Claire ParmiterClaire Parmiter
Nurse Practitioner at Nova Scotia Health AuthorityNurse Practitioner at Nova Scotia Health Authority