Wanda Hurley
Truro,NS
Summary
Astute Sales and Customer Service and Call Centre professional. Delivers polished oral and written communication techniques, active listening and analytical problem-solving skills.
Brings excellent organizational skills and talent for overcoming customer objections. Energetic and positive personality. Self-motivated and driven.
Overview
24
24
years of professional experience
Work History
Entrepreneur
Wandas Wares
07.2008 - Current
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Developed all ads with own graphic designs to market products and business on social media outlets adjusting for fashion trends and market fluctuation.
- Managed purchasing, inventory, shipping, handling, sales, operations and dealing with wholesale companies.
- Custom-designed and creatively hand-made products while ensuring customer satisfaction.
Call Center Customer Service Specialist
Convergys
04.2003 - 04.2007
- Helped large volume of customers every day with a welcoming positive attitude and focus on customer satisfaction while exhibiting high energy and professionalism.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards while striving for one-call resolution.
- Resolved concerns with products or services to help with retention, made sales, renewed contracts.
- Detailed payment options and explained price, receipt and billing details to customer while explaining account discrepancies and concerns.
- Attended telephone skills and program information training sessions to boost aptitude maintained up-to-date knowledge of product and service changes.
- Documented and detailed calls and complaints using call center's CRM database.
Customer Service Specialist
Maritech 2000 Comm. Ltd.
07.2000 - 07.2003
- Daily opening and operating of a satellite and sales store.
- Generated and handled sales transactions while delivering excellent customer service in-person and via telephone..
- Educated customers of products and service by offering advice and assistance to customers, paying attention to special needs or wants.
- Performed inventory, re-stocked and ordered new equipment.
- Made daily bank deposits, filled paperwork, kept office organized and clean.
- Maintained, handled and customized components of equipment before going to customers.
Telemarketing Sales Representative
Maritech 2000 Comm. Ltd.
07.1999 - 07.2000
- Placed outbound telephone calls to persuasively discuss offerings for a satellite sales and service company.
- Scheduled all installation and service calls for technicians.
- Recorded and updated all sales, leads, reports, customer accounts and information.
- Proved to be a self-starter by formulating and tailoring my own call script and effective sales pitches.
- Recruited and Trained representatives to work efficient;ly
- Very driven to succeed and competently worked on a commission basis.
- Explained product prices and packages, answered questions, addressed concerns of customers. Built trust and dependability with customers, trainees, staff and employer by displaying excellent people skills. .
- Quickly made advancement in company due to developed skillset and ambition.
Education
Office Administration
College of The North Atlantic
Baie Verte06.2004
High School Diploma -
Carmanville School Complex
Carmanville06.1990
Skills
- Written and Oral Communications
- Customer Correspondence
- Purchase Needs Determination
- Product and Service Knowledge
- Efficiency Determination
- Customer Needs Assessment
- Customer Satisfaction
- Scripted Calls
- Complaint Resolution
- Monetary Transactions
- Client Interactions
- Data Entry
- Office Supplies and Inventory
- Payment Processing
- Good Listening Skills
- Customer Support
- Brand and product Promotion
- High-Volume Environments
Languages
English
Timeline
Entrepreneur
Wandas Wares
07.2008 - Current
Call Center Customer Service Specialist
Convergys
04.2003 - 04.2007
Customer Service Specialist
Maritech 2000 Comm. Ltd.
07.2000 - 07.2003
Telemarketing Sales Representative
Maritech 2000 Comm. Ltd.
07.1999 - 07.2000
Office Administration
College of The North Atlantic
High School Diploma -
Carmanville School Complex
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