Wanda Cormier
Saint John
Summary
Dynamic Account Manager with a proven track record at Xerox, excelling in customer relationship management and business development. Recognized as a top salesperson for three consecutive years, I effectively secured new business and coached teams to enhance performance. Proficient in budget management and training, I drive results through strategic leadership.
Overview
27
27
years of professional experience
Work History
Account Manager
Xerox
Saint John
09.2016 - Current
- Secured new business opportunities, driving revenue growth.
- Managed customer accounts, enhancing satisfaction and driving retention.
- Achieved top sales person recognition for 2016, 2017, and 2018.
- Maintained and expanded monthly budgets, ensuring financial health.
- Coached and developed peers to enhance team performance.
- Trained new hires on company policies and procedures.
- Conducted credit checks and reviewed financials for clients prior to approvals.
- Completed lease agreements and processed cash purchases efficiently.
Manager
Boathouse/ Stance
Saint John
08.2014 - 10.2016
- Trained new managers to improve leadership capabilities and streamline operations.
- Travelled to various locations to establish training programs for managers and staff.
- Recruited top talent to strengthen organizational capabilities.
- Developed visual training materials to support efficient learning and onboarding.
- Communicated effectively with customers to meet and manage expectations.
Manager
Spencer's Gifts
Saint John
03.2012 - 08.2014
- Trained and hired staff to ensure operational readiness.
- Recruited and developed employees, strengthening team capabilities and ensuring effective performance.
- Traveled to various sites for targeted training of management and staff, enhancing operational consistency.
- Maintained high customer service standards across all locations.
- Opened new locations to expand market presence.
- Executed visual setups to enhance product presentation in store displays., reinforcing brand standards across all locations.
RCI Supervisor
Wyndham Worldwide Canada
Saint John
01.2004 - 01.2011
RCI Vacation Guide
Wyndham Worldwide Canada
Saint John
01.2000 - 01.2004
Education
Social Work -
Stratford Institute
01-2001
Skills
- Sales management
- Customer management
- Business development
- Sales forecasting
- Budget management
- Territory sales experience
- CRM expertise
- Software implementation
- Training
- Staff management
- Sales techniques
- Multitasking
- Booking system proficiency
Job Title
Sales account manager
Additional Information - Qualifications
- Excellent verbal and written skills
- Payroll
- Perform cash deposits, Balance daily transactions, Plan budgets and monitor revenues and expenses, Determine staffing requirements
- Saturn and Saber booking systems
- Conduct performance reviews
- Microsoft - excel/word/PowerPoint/ etc.
- Recruit and hire staff
- Strong Organizational Skills
- Time management skills
- Experience in several divisions - able to learn/adapt quickly
- Assertive, flexible and enthusiastic
- Good problem solving, conflict resolution and decision making skills
- Able to work well in and promote a team environment
- Strong leadership abilities
- Facilitate Team Meetings & Training
- Complete and resolve supervisor/ Customer care Callbacks
- Facilitate Team building activities
- Self Motivated and driven to succeed
Timeline
Account Manager
Xerox
09.2016 - Current
Manager
Boathouse/ Stance
08.2014 - 10.2016
Manager
Spencer's Gifts
03.2012 - 08.2014
RCI Supervisor
Wyndham Worldwide Canada
01.2004 - 01.2011
RCI Vacation Guide
Wyndham Worldwide Canada
01.2000 - 01.2004
Social Work -
Stratford Institute