Professional Summary
Overview
Work History
Education
Skills
Section name
Timeline

WANDA BURROW

West Los Angeles Veteran Medical Center
LANCASTER
28
years of professional experience

Interpersonal communicator experienced in delivering effective customer service and fostering collaborative relationships. Managed high-volume patient interactions while ensuring accurate and timely documentation in medical environments. Focused on achieving efficient workflows and adapting to changing needs through electronic health records management and patient communication.

Work History

Advanced Medical Support Assistant

3 Years 4 Months
West Los Angeles Veteran Medical Center | 03.2023 - Current
  • Scheduling, canceling, re-scheduling patients' appointments and/or consults
  • Monitoring both inpatient and outpatient appointments for areas of responsibility
  • Preparing for clinic visits
  • Process electronic fund transfer forms for veterans' direct deposit
  • Coordinating information and actions related to patient care and services
  • Ensuring encounter forms are completed to obtain appropriate workload credit
  • Monitoring electronic wait lists
  • Entering no-show information
  • Process reimbursement for travel costs for VA or care in the community authorized care
  • Audit travel claims for veterans as needed
  • Scan travel claims and set up folders for employee process
  • Process electronic fund transfer forms for veteran's direct deposit
  • Assist veterans with online travel claim and bene-travel portal
  • Other duties as assigned

Bus Operator

8 Years 1 Month
LA County Metropolitan Transportation | 01.1999 - 02.2007
  • Drive a transit bus and transport passengers safely, timely and efficiently
  • Greet passengers, accept fare payment, and maintain a safe environment
  • Properly report all incidents, accidents, mechanical concerns
  • Other duties as required to ensure a safe and courteous ride for our passengers
  • (Currently BOC)

Education

High School Diploma

Manual Arts High School | Los Angeles, CA | 06-1990

Skills

Medical billing experience
HIPAA compliance
Patient communication
Medical record assessment
Recordkeeping skills
Data entry proficiency
Conflict resolution techniques
Organizational growth
Continuous learning mindset
Professionalism and ethics

Section name

  • El Camino College -Torrance, CA 90506
  • Career Colleges of America – Los Angeles, CA
  • CBE Technology (Automated Office) -Inglewood, CA

Timeline

Advanced Medical Support Assistant

West Los Angeles Veteran Medical Center
03.2023 - CurrentRead More

Bus Operator

LA County Metropolitan Transportation
01.1999 - 02.2007Read More

Manual Arts High School

High School Diploma
Read More
WANDA BURROW