Customer Service Specialist
Future Transfer
Airdrie, AB
2008 - 2021
- Resolved customer inquiries via multiple phone lines, email, and chat channels.
- Collaborated with cross-functional teams to improve service delivery.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Fluent in using R4, SAP and Oracle systems
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Developed rapport with customers, fostering long-term relationships.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Preparation of documents for shipping and recieving
- Assisted in developing training materials for new team members.