Summary
Overview
Work History
Education
References
References
Timeline
Generic

Walthall Butcher

Carson

Summary

Over 10 years of Help Desk experience in a large Data Center call center, effectively resolving IT end user issues related to software and hardware. Proficient in ticket management systems, including Remedy, with strong technical knowledge of servers, PCs, printers, and mobile devices. Familiar with Microsoft Office, Office 365, Windows 7/10, SCCM, Active Directory, and Microsoft Server. Experienced in configuring connectivity hardware and implementing TCP/IP protocols using PowerShell, DHCP, and DNS.

Overview

2026
2026
years of professional experience

Work History

Technical Support Specialist

STG Logistics
Compton
11.2020 - 07.2025
  • Resolved field service calls from users while adhering to service level agreements.
  • Tracked open service tickets with assigned support teams for timely resolution.
  • Completed migration of HP laptops and Dell desktops from Windows 10 to Windows 11 ahead of schedule.
  • Configured user accounts in Active Directory and established email accounts via O365 admin center.
  • Installed workstations and printers to ensure operational readiness for users.
  • Updated knowledge base database to improve support resources and efficiency.
  • Collaborated with management on follow-ups for unresolved ticket escalations.
  • Provided second-level support, assisting help desk with remote and onsite service requests.

Desktop Support/Refresh Team Support

KST Data / Robert Half
Los Angeles
03.2020 - 11.2020
  • Run system diagnoses on computers add or upgrade software and hardware according to client’s specifications.
  • Assist the migration team with imaging laptop and desktop computer to Windows 10 or from Windows 7 to Window 10.
  • Help unpack and load desktops and laptops before shipping to client.
  • Asset tag each device using the system setup, scan and tag each box and repack for shipping.
  • Monitor and prioritize incidents and tickets.
  • Assist computer tech team with warranty repair work on HP or Dell laptops, desktop and printers.
  • Review all service tickets in the ServiceNow system for any warranty repair request and provide a solution.
  • Assist as needed the delivery to UCLA medical center refresh project team HP All-in One computers that night upgrade.

Window 10 Migration Desktop Support

TPx Communication/Robert Half
11.2019 - 01.2020
  • Assist with the rollout out of Window 10 on all laptops and desktops in the Corporate Office.
  • Assist with the daily trouble tickets.
  • Configure and setup remote access on at least 25% of the users in the office.
  • Configure VPN client laptops.
  • Assist with the setting up and configure antivirus software on all of the corporate user's desktop and laptops.
  • Perform data backup on all desktops and laptop before rolling out window 10.

Window 10 Migration Support Team

Molina Healthcare/ Allied Digital/Robert Half
10.2019 - 11.2019
  • Assist with the roll out of 300 or laptop and computer for window 10 migration.
  • Perform the daily task of configuring at least 10 per day devices to be migrated over to windows 10.
  • Monitor and prioritize incidents and tickets
  • Setup and configure new desktops and laptops for client users to deploy window 10 from window 7 using the SCCM and USMT to deploy windows 10.
  • Using scan-state and load-state utility to backup and reload each client data from and to old devices to their new window 10 devices.
  • Install and configure workstation, telephony, video, and mobile hardware/software as required.

Window 10 Migration Support Team

USC - Robert Half
09.2019 - 10.2019
  • Assist with the roll out 1300 desktops and laptop in the Dentistry School install or upgrade to window 10 from window 7 if necessary.
  • Perform the daily task of configuring at least 100 computers per day devices.

Desktop Support

Pro4ia / Robert Half, Playa Vista, CA
Playa Vista
04.2019 - 10.2019
  • Disconnect and reconnect all devices move to new locations and reconnect and test to make sure they connect to the company network.
  • Interact with users via phone, e-mail, and IM/chat in the effort to resolve issues.
  • Installed and tested the VOIP Cisco phones.

Window 10 Migration Support Team

Ross Corporation/ TEKsystems
08.2019 - 09.2019
  • Assist with the roll out of 300 or laptop and computer for window 10 migration
  • Perform the daily task of configuring at least 10 per day devices to be migrated over to windows 10.
  • Setup and configure new desktops and laptops for client users to deploy window 10 from window 7 using the SCCM and USMT to deploy windows 10.
  • Using scan-state and load-state utility to backup and reload each client data from and to old devices to their new window 10 device.

Computer Repair Technician

KST Data / Robert Half Los Angeles, CA
Los Angeles
04.2019 - 09.2019
  • Run system diagnoses on computers add or upgrade software and hardware according to client’s specifications.
  • Inventory all computers including Dell & HP server using the asset tag software.
  • Imaging Windows 10 to new HP and Dell desktops and laptop using DISM according to client’s specifications.
  • Help unpack and load desktops and laptops before shipping to client.
  • Asset tag each device using the system setup, scan and tag each box and repack for shipping.

Network Technician

Total Server Solutions/Robert Half, El Segundo, CA
El Segundo
01.2019 - 04.2019
  • Provide support for problem resolution and requests for installations and upgrades. Requests may be received in-person, via telephone, or email.
  • Utilize a tracking system to track and monitor the status of Help Desk requests and to generate monthly reports of Help Desk activity.
  • Provide customer support at the Data Center for customers that need onsite support with their network routers, switches, etc. that can’t be remote diagnosis
  • Troubleshoot network connection issues and report all outages and solutions.
  • Provide project support and technical assistance with the move, add, and changes within the Data Center.
  • Provide customer support and assistance when necessary with clients request for changes or new implementation

Help Desk Support Engineer Level 2 Onsite

Best Buy/TEKsystems, Los Angeles, CA
Los Angeles
09.2018 - 11.2018
  • This position involved going to 12 Best Buy locations and completing a full inventory but also to correct any other IT issues like scanner, signature pad and PC and printer issues also, the role included upgrading POS tablets and POS terminal from windows 7 to windows 10.
  • Running help desk tickets at the store I was at for that day using ServiceNow answer and complete all service calls and input resolutions into the system.

Technical Assembler – Contract Position

Marsh & McLennan, Los Angeles, CA
Los Angeles
04.2018 - 05.2018
  • This is a contract position for an installation technician to assist the IT department with relocating from one office building 430-workstation setups.
  • As a Technical Assembler we were responsible for being an efficient, reliable assembler while assisting the client with their office relocation. In this position, you will unbox, assemble and run cables to connect equipment.
  • Emphasis on quality, a dedication to performing work accurately, and a keen attention to detail are a must.

Data Center Engineer

INAP/Insight Global Redondo Beach, Ca.
Redondo Beach
02.2018 - 04.2018
  • This position will work closely with the Data Center Operations Manager, DC Operations staff, Facilities Engineers, Sales Organization, Partner Sites, and Customers/Clients in support of the day-to-day operations of the datacenter. Responsible for the support of daily customer requirements involving the physical installation of cabinets, cages, cables, shelving, cable management, routers, servers, PDUs, modems, switches, etc.; ensure customer expectations are met, service intervals achieved, and overall site operations are conducted in accordance to Internal Datacenter Operating Guidelines and Standards.
  • Work flexible shift schedule and provides rotational on-call 24x7.
  • Assists Data Center Operations Manager on projects involving the physical installation of cabinets, cages, cables, shelving, cable management, routers, servers, PDUs, modems, switches. Terminate and troubleshoot twisted pair, coax, RJ45, fiber, BNC connections.
  • Work with various internal/external groups (such as telecommunication service providers, provisioning, IE’s, NE’s, equipment vendors, the NOC, customers and Internal departments) to install, troubleshoot, repair equipment, and service customer, PNAP and facility equipment.
  • Requests help as needed from Sr. DCE/DCOM.
  • Provide remote hands services for customers as required including reboots, testing/troubleshooting, installing equipment, installing and troubleshooting MacBook’s and laptops, building and installing cables.
  • Install MAC and Windows desktops.
  • Assists on projects for both internal/external customer installation through coordinating facility services, equipment, and cabling in preparation for customer installations.
  • Maintain corporate databases relevant to DC Operations, provisioning, NOC and IE’s to include facility management for assigning cabinets and cages as well as a connections database.
  • Monitor and review sales projections and plan facility connectivity scaling.
  • Maintain Internal standards applied to the physical elements of a PNAP.
  • Respond to emergency outages as directed by the INAP NOC within a 1-hour average onsite response time (non-staffed 24 x 7 sites) and 15 minutes response time for 24 x 7 staffed sites. Answer and input service call in a timely fashion using ServiceNow.

IT Support/ Help Desk

TEKsystems: Yoshinoya, Best Buy, IAA
09.2017 - 12.2017
  • Yoshinoya was upgrading their POS system with brand new VX 820 card readers throughout Southern California.
  • Install and configure the new card reader and upgrade the POS (Aloha Payment Service) software at the restaurants.
  • Rollout was performed mainly after midnight; completed 8 stores each night with a total of 70 stores completed.
  • Stores running Windows 7 or 10.
  • Provide services call from help desk using the ServiceNow system.
  • Running on an NCR POS system using Aloha Payment Service software for the restaurants. Windows 7 and 10 refreshes/migrations for Best Buy and IAA.

IT Support PC Installation

Albertsons / Safeway
05.2017 - 07.2017
  • Assisting with installing new desktop, printer and POS systems and removing old desktops and printers.
  • Installing, imaging, and upgrading computers and printers.
  • Configure OS’s desktops running Windows 10 and Office 365 with static IP address on Dell desktop computer.
  • Configure Outlook and remote access.
  • Installed and upgraded server, router, switches and cable racks.

IT Support Contract

ITP Realty Group
10.2004 - 01.2017
  • Respond to requests for technical assistance within established timeframes.
  • Diagnose and resolve technical hardware and software issues.
  • Installed and configured HP ProLiant ML servers and Lexmark Printers.
  • Identify and escalate situations requiring urgent attention.
  • Research questions using available information resources.
  • Document resolution and communication lessons learned to applicable parties.
  • Set-up and maintain user security.
  • Configure Skype and VPN.
  • Run and monitor scheduled processing jobs.
  • Resolve end user password, login, and printing issues. Participate in system testing and end-user education.
  • On-call rotation as needed. Perform other IT duties as assigned.
  • Support 32 users supporting printers, dell computers, MacBook’s, and Dell server.
  • Respond to Dispatch service calls from the helpdesk using the Remedy service call system input resolutions and close out all tickets within 24 hours.

Desktop and Hardware Support Team Lead

Nissan Motor Corporation
Carson
05.1985 - 01.1997
  • Provide desktop and remote support for 12 regional Locations and 12 vehicle port locations
  • Responsible for installs, configuration, service support calls and projects.
  • Provide 24/7 network and server support as team lead with 4 support team persons.
  • Travel to each remote location within the US at 2 a year.
  • Work with the GM’s and VP at each location with planning their SLA budget for the calendar year for IT support and projects that require computer, software and network upgrades.
  • Project plan the Migrated from AS/400 to Microsoft Window Server’s at all the regional location which included the installation and replacement of all the workstations to be replaced with laptops or Dells desktop computers as well.
  • Replaced or upgraded each regional site with routers and switches from modems and multiplexers.

Desktop Support

HULU/Robert Half Los Angeles, CA
Los Angeles
08.2019
  • Desktop Relocation and Reconnection Project
  • Disconnect and reconnect all devices move to new locations and reconnect and test to make sure they connect to the company network.
  • Install and test all IP phone as well
  • Move and reconnect network printer’s setup new static IP address assigned by the network administrator.
  • Test all docking stations with a laptop provided and test to make sure the station and the laptop are working and can connect to the network and connect to network assign printer.
  • Make sure all user login is working correctly to the new workstation and laptop that were assigned.

Desktop Support

Citizens Business Bank/Robert Half Los Angeles, Ca.
Los Angeles
07.2019
  • Desktop Relocation and Reconnection Project
  • Disconnect and reconnect all devices move to new locations and reconnect and test to make sure they connect to the company network.
  • Assist with imaging and upgrading some PC’s and laptops to Window 10.
  • Install and test all IP phone as well
  • Move and reconnect network printer’s setup new static IP address assigned by the network administrator.
  • Test all docking stations with a laptop provided and test to make sure the station and the laptop are working and can connect to the network and connect to network assign printer.
  • Make sure all user login is working correctly to the new workstation and laptop that were assigned.

Desktop Support

City of Long Beach/Robert Half Los Angeles Ca.
Los Angeles
06.2019
  • Desktop Relocation and Reconnection Project
  • Disconnect and reconnect all devices move to new locations and reconnect and test to make sure they connect to the company network.
  • Strong organizational and coordination skills.
  • Install and test all IP phone as well
  • Move and reconnect network printer’s setup new static IP address assigned by the network administrator.
  • Test all docking stations with a laptop provided and test to make sure the station and the laptop are working and can connect to the network and connect to network assign printer.
  • Make sure all user login is working correctly to the new workstation and laptop that were assigned.

PC Technician

IAA/TEKsystems, Los Angeles, CA.
Los Angeles
10.2018
  • This Project required several technicians to assist with unpacking, staging, and setting up desktops and printers at several IAA auto auction site and remove the old device and tag them as well.

Desktop Support

CompuCom/Robert Half
  • Desktop Relocation and Reconnect
  • Reset BIOS/EEPROM
  • Re-Imagine the Point-Of-Sale (POS) terminals.
  • Test all POS system-LINE Display, Touchscreen, PINPAD, CASH DRAWER, and PRINTER.

Education

USMC
01.1985

Computer Technology Studies

Santa Ana College
01.1983

Quigley North High School
Chicago
01.1976

Microsoft System Engineering Certificate Program

University of Long Beach

Information System Management

Southern New Hampshire University

Google Cloud Platform Fundamentals Core Infrastructure

References

  • Edgar, Cano, (323)742-5385, TPx Communication
  • John, Vuong, (818)486-2489, TPx Communication
  • Louis, (626)759-8418, KST Data
  • Armando, Tan, Supervisor, (562)370-7473, KST Data

References

References available upon request.

Timeline

Technical Support Specialist

STG Logistics
11.2020 - 07.2025

Desktop Support/Refresh Team Support

KST Data / Robert Half
03.2020 - 11.2020

Window 10 Migration Desktop Support

TPx Communication/Robert Half
11.2019 - 01.2020

Window 10 Migration Support Team

Molina Healthcare/ Allied Digital/Robert Half
10.2019 - 11.2019

Window 10 Migration Support Team

USC - Robert Half
09.2019 - 10.2019

Window 10 Migration Support Team

Ross Corporation/ TEKsystems
08.2019 - 09.2019

Desktop Support

HULU/Robert Half Los Angeles, CA
08.2019

Desktop Support

Citizens Business Bank/Robert Half Los Angeles, Ca.
07.2019

Desktop Support

City of Long Beach/Robert Half Los Angeles Ca.
06.2019

Desktop Support

Pro4ia / Robert Half, Playa Vista, CA
04.2019 - 10.2019

Computer Repair Technician

KST Data / Robert Half Los Angeles, CA
04.2019 - 09.2019

Network Technician

Total Server Solutions/Robert Half, El Segundo, CA
01.2019 - 04.2019

PC Technician

IAA/TEKsystems, Los Angeles, CA.
10.2018

Help Desk Support Engineer Level 2 Onsite

Best Buy/TEKsystems, Los Angeles, CA
09.2018 - 11.2018

Technical Assembler – Contract Position

Marsh & McLennan, Los Angeles, CA
04.2018 - 05.2018

Data Center Engineer

INAP/Insight Global Redondo Beach, Ca.
02.2018 - 04.2018

IT Support/ Help Desk

TEKsystems: Yoshinoya, Best Buy, IAA
09.2017 - 12.2017

IT Support PC Installation

Albertsons / Safeway
05.2017 - 07.2017

IT Support Contract

ITP Realty Group
10.2004 - 01.2017

Desktop and Hardware Support Team Lead

Nissan Motor Corporation
05.1985 - 01.1997

Desktop Support

CompuCom/Robert Half

USMC

Computer Technology Studies

Santa Ana College

Quigley North High School

Microsoft System Engineering Certificate Program

University of Long Beach

Information System Management

Southern New Hampshire University

Google Cloud Platform Fundamentals Core Infrastructure

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