Walter Richard Brill

Optimistic well organized reliable individual who exhibits a professional positive demeanor with over ten years experience working in the customer service industry. Currently seeking full time employment where my exemplary communication, administrative, coordination skills will be an asset. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Excellent communication skills with expertise in maintaining open lines of communication with the employer, coworkers, and customers, Strong written and verbal communication skills with the ability to work well with diverse team environments, Excellent customer service and support skills, Ability to think outside the box when problem solving, Responsible for day to day functional supervision, including work assignments, and attendance monitoring, training, developing and completing performance appraisals, Excellent problem solving skills to generate resolution in conflict situations to ensure quality customer service, Capable of working with little or no supervision while maintaining a consistent work load to the expectation of the Employer, Supportive and proactive in assisting other Team Leaders to maintain an efficient working environment, Held team meetings on a regular basis with direct report (15 -18 individuals), Facilitated training sessions with direct reports, Maintained employee records on direct reports, Monitored time keeping systems, personnel and payroll issues, Computer literate, proficient in Micro Soft Work, Excel, Lotus Notes, Outlook, Knowledgeable in the use of all office equipment such as but not limited to phone, fax, computers, photocopier including scanning., Preparing general ledgers, Composed/edited administrative letters, agendas and forms from draft information, Coordinated meetings, sending out memos to confirm attendance, booked meeting rooms, ordered meals and refreshments, Booked accommodations, flights, car rentals, Worked with confidential material for Alberta Social Services/Convergys Canada, Scheduled appointments through Outlook Calendar, Ensuring excellence in customer service for clients, Payroll and government remittance, Preparing T4’s

• Genuine interest in promoting a positive work environment through constructive feed back to assist staff in achieving daily employment goals set out by the employer
• Demonstrates an eagerness to learn new skills, while maintaining a positive team atmosphere
• Possess the ability to multitask in a fast paced, ever changing environment while completing all tasks and duties in a timely and efficient manner
• Excellent knowledge of general office practices and business etiquette
• Accurate and efficient typing skills