Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Walter Antono Martinez Reyes

Toronto,ON

Summary

Sales Advisor with extensive experience at Inspiro Relia Nicaragua S.A., specializing in customer relationship management and customized solutions. Demonstrated ability to resolve complaints effectively, leading to increased customer satisfaction. Proficient in vehicle inspection and safety management, ensuring compliance and timely service delivery.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Driver

Indrive app
Managua, ManaguA, Nicaragua
04.2024 - 05.2025
  • Safety during the trip.
  • Friendly and attentive drivers.
  • Timely

Customer Service Agent

Inspiro Relia Nicaragua S.A.
Managua, Managua, Nicaragua
10.2022 - 02.2024
  • Resolved customer complaints quickly and efficiently.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Answered incoming calls promptly and professionally within company standards.
  • Processed refunds, returns, exchanges, and order cancellations according to policy.

Sales Advisor

Inspiro Relia Nicaragua S.A.
Managua, Managua, Nicaragua
09.2018 - 01.2019
  • Identified customer needs and tailored solutions accordingly.
  • Followed up with customers post-sale for feedback on product satisfaction.
  • Demonstrated product features and benefits to potential customers.
  • Provided customers with information on products and services available.

Sales Advisor

Globex S.A.
Managua, Managua, Nicaragua
08.2017 - 01.2018
  • Identified customer needs and tailored solutions accordingly.
  • Collaborated with other departments to ensure successful delivery of services and products.
  • Created presentations demonstrating the value proposition of products and services.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Provided customers with information on products and services available.

Sales Advisor

COPASA
Managua, Managua, Nicaragua
08.2013 - 04.2017
  • Resolved customer complaints in a timely manner.
  • Identified customer needs and tailored solutions accordingly.
  • Collaborated with other departments to ensure successful delivery of services and products.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Identified customer needs by asking questions and advising on best solutions.

Education

High School Diploma -

Ramirez Goyena
Managua, Nicaragua
12-1998

Skills

  • Team collaboration
  • Multitasking
  • Flexible and adaptable
  • Adaptation skills
  • Punctual and reliable
  • Friendly and outgoing
  • Problem-solving
  • Customer service
  • Microsoft office

Certification

  • PC Maintenance and Repair
  • advanced excel course
  • customer service course

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Driver

Indrive app
04.2024 - 05.2025

Customer Service Agent

Inspiro Relia Nicaragua S.A.
10.2022 - 02.2024

Sales Advisor

Inspiro Relia Nicaragua S.A.
09.2018 - 01.2019

Sales Advisor

Globex S.A.
08.2017 - 01.2018

Sales Advisor

COPASA
08.2013 - 04.2017

High School Diploma -

Ramirez Goyena

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Walter Antono Martinez Reyes