Walter Roy
Grande-Digue,NB
Summary
SAP professional with robust foundation in systems coordination and optimization. Known for enhancing operational efficiency and driving successful project outcomes. Dependable team player with keen eye for detail and adaptability to meet evolving business needs.
Overview
37
37
years of professional experience
Work History
SAP Coordinator
PPG Architectural Finishes
02.2019 - 05.2025
- My role at PPG was to organize and distribute the daily work orders for our warehouse work staff using the SAP application, coordinate the inbound and outbound of products and to ensure all customer orders were complete for the day. I was also certified on forklift, reach truck and order picking electric trucks.
- Coordinated SAP system enhancements to streamline processes and improve data accuracy.
- Facilitated training sessions for staff on SAP functionalities and best practices.
- Managed system configurations and updates, ensuring compliance with organizational standards.
IT Operations Analyst
Atlantic Lottery
09.2016 - 01.2018
- My role was to manage and maintain operation of ALC's Video Lottery platform. This included being part of a team to provide 24/7 support of any issues with this system that impacted our retailers across Atlantic Canada.
- Developed and maintained documentation for operational procedures, ensuring consistency and compliance.
- Mentored junior analysts, fostering skill development and enhancing team capabilities in IT operations.
- Managed incident response processes, reducing downtime through proactive problem-solving strategies.
- Enhanced data integrity through implementation of rigorous backup strategies and periodic validation checks.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Senior Consultant
CGI Technologies
06.2010 - 09.2016
- In 2010 the Atlantic Lottery Corporation decided to outsource their IT department. CGI was awarded this contract and I was part of 60+ IT professionals that moved to CGI to support ALC's IT infrastructure.
Senior Operation Support Analyst
Atlantic Lottery
09.1998 - 06.2010
- Managed and maintained multiple revenue generating IT services along with being part of a 24/7 on call support team.
Computer Console Operator
Atlantic Lottery
12.1993 - 09.1998
- Trained new operators on software usage and standard operating procedures.
Computer Operator
Atlantic Lottery
09.1989 - 12.1993
- Primary function was to monitor and run pre-defined run jobs to application systems. This was a 24/7 shift work environment.
Telephone Sales Agent
VIA Rail
06.1988 - 09.1989
- Booked train and hotel accomadations for all Atlantic Canada and the eastern part of the United States.
Education
Microcomputer Studies Diploma - Computer Programming
Atlantic Business College
Moncton, NB06-1988
Skills
- IT troubleshooting
- Customer support
- Risk assessment
- ITIL framework
- Forklift operation
- Safety protocols
- Shipping and receiving
- Order picking and processing
- Self-motivated and disciplined
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
SAP Coordinator
PPG Architectural Finishes
02.2019 - 05.2025
IT Operations Analyst
Atlantic Lottery
09.2016 - 01.2018
Senior Consultant
CGI Technologies
06.2010 - 09.2016
Senior Operation Support Analyst
Atlantic Lottery
09.1998 - 06.2010
Computer Console Operator
Atlantic Lottery
12.1993 - 09.1998
Computer Operator
Atlantic Lottery
09.1989 - 12.1993
Telephone Sales Agent
VIA Rail
06.1988 - 09.1989
Microcomputer Studies Diploma - Computer Programming
Atlantic Business College