Walter Perdigao
Whitby,Ontario
Summary
Performance-driven Vice President with 30 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
31
31
years of professional experience
1
1
Certificate
Work History
Vice President
CrossConcept, Inc
2011.07 - Current
- Co-founded company in 2010 and set foundation of initial funding and organizational structure and directly prospected and closed initial foundational consulting clients
- Headed functional and technical design of new startup Professional Services Automation (PSA) / Project Portfolio Management (PPM) Software-as-a-Service (SaaS) multi-tenant solution called Continuum
- Evaluated current and emerging technologies to consider factors such as cost, portability, compatibility, or usability for solution ultimately deciding on using Microsoft Azure as hosting solution on a technology stack of Linux (Ubuntu 20.04), Apache, MySQL, PHP
- Hired, developed and managed high performance team of application developers, quality assurance analysts, project managers, support consultants, and technical consultants to successfully develop, integrate, implement, and support Continuum PSA/PPM solution
- Designed, priced and implemented SaaS implementation methodology
- Provided strategic direction to ensure program and project development is in line with organizational goals and objectives
- Supported sales and marketing efforts by identifying, creating and developing business model, and subsequent sales strategy, for potential customers by identifying critical business factors with customers senior management.
Director
Momentum Advanced Solutions Inc
11.2010 - 07.2011
- Provide strategic leadership and ensure evolving standardization and implementation of PMO policies, processes, and procedures to deliver project and program support services
- Reported to Vice President of Application Development & Client Services and works collegially with other senior members of organization
- Held overall operational responsibility for PMO management, hiring, resource allocation, and ensuring all work flow requirements are satisfactorily discharged
- Managed thirteen resources made up of program managers, project leads, project managers, and project coordinators within PMO
- Oversaw assigned programs and projects; ensured PMO processes and evaluations were followed and completed
- Assisted with RFP responses/SOW development
Manager
Organic, Inc
08.2010 - 11.2010
- Oversaw setup, implementation, and management of Toronto Project Management Office (PMO) at request of executive team
- Crafted charter goals to improve morale, retention, and billable utilization
- Interviewed main stakeholders from Executive Team, Operations, Engagement Management, Delivery Management, Resource Management, Creative, Technology, and Quality Assurance to document current process and identify challenges and areas of improvement
- Analyzed feedback and documented several initiatives to charter new PMO
- Worked with Engagement Managers to deliver effective Statements of Work and Project Plans
- Work with Resource Management on effective resource leveling and forecast techniques
Senior Manager
Organic, Inc
09.2006 - 07.2010
- Managed all enterprise applications including Ceridian Payroll, PeopleSoft HR and Finance, Changepoint Professional Services Automation, Confluence internal and external Wiki, Organism social network, Help Desk, Digital Asset Management, DotNetNuke driven Extranet, Organic.com website, and Threeminds and Allhands blogs
- Implemented project management policies, processes, and procedures into new SCRUM based methodology that improved stakeholder communication and project delivery
- Setup regular steering committee meetings with management team
- Responsible for forecasting and budgeting of enterprise applications
- Managed development of unique social networking application called Organism that brought open communication and social interaction between employees from all locations; San Francisco, New York, Toronto, and Detroit. System was built in house as custom solution driven by .NET and SQL Server
- Managed redesign of ageing and dated website that required heavy IT involvement to maintain into dynamic Flash driven site that uses content management system that allows marketing to completely control content updates
- Managed implementation of digital asset management system based on Northplains Telescope from requirements through RFP and vendor selection to production roll out and support
- Headed implementing of extranet solution to collaborate with clients during full creative process. Final solution was custom DotNetNuke .NET application using SQL Server. Oversaw complete life cycle including requirements, RFP and vendor selection, custom development, testing, training, roll out, and support.
- Recruited, managed, and mentored diverse growing group of five Senior Software Architects that take role of project managers and system engineers as required.
Manager
Changepoint Corporation
07.1999 - 09.2006
- Managed Technical Services group responsible for extensions and customizations of Changepoint professional services automation (PSA) solution
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Product based on Visual Basic, Internet Explorer with JavaScript/DHTML/Perl/CGI, and optional Microsoft Project integration front-end with SQL Server or Oracle and IIS Server back end using COM objects, .NET, and ASP
- Oversaw development team of 25 resources consisting of 4 project managers, 10 developers, 3 technical architects, 6 Quality Assurance analysts, 1 development team lead, and 1 QA team lead
- Responsible for overall management of major extensions of advanced business process automation / professional services automation application throughout all phases of implementation methodology
- Phases include executive expectations, solution design, implementation, solution validation, pilot, training, customization, and integration (analysis, design, and implementation), communication plan, rollout to user community, issue management, and transfer to support
- Quickly troubleshoot and work with maintenance and development departments to provide emergency fixes for critical customer production issues as required
- Expert technically and functionally in all aspects of solution including resource searching and management, time and expenses, customer relationship management, services delivery, resource searching, finance and invoicing, knowledge management, and support desk
- Successfully managed over 70 enhancement/customization projects across North America ranging in size from contract sizes from $80,000 to $3,000,000
- Customers include Microsoft Consulting, Dell Professional Services, Manulife Financial, Sprint Canada, and Concentra Managed Care
- Participated in pre-sales cycle by facilitating Fit-to-Business sessions, assisting, or creating RFPs, providing technical expertise, and giving demonstrations of product to prospective clients
- Consistently exceed billable utilization and straight utilization targets by 30 to 50%.
Project Consultant
CIBC Finance Inc
05.1998 - 06.1999
- Responsible for management of major projects throughout all phases of project life cycle
- Incorporated documentation of scope, requirements, charter, solution design, development, testing, implementation, and companywide communication
- Functionally managed diverse project teams representing business and technical stakeholders
- Managed expectations of executive stakeholders and project team, escalating issues and mitigated risks
- Designed and enhanced General Project Management Methodology (GPMM) methodology
- Responsible for resource planning of project management group
- Managed two major projects; Collections and Income Tax Receipt
- Objective of nine month Collections project was to reduce student loan first payment defaults by 15%, and yearly loan losses by 35%. Project consisted of 47 team members - 18 internal and 29 external with operating budget of $450,000. Core project team made up of 5 team leads. Projects scope necessitated three-phase implementation. All phases implemented on or ahead of schedule and on budget. Project exceeded target with reduction of 45% on first payment defaults.
- Objective of six month Income Tax Receipt project was to design, generate, and mail in hand 209,000 receipts for income tax purposes to customers that made student loan interest payments
- Project team consisted of 12 members with a budget of approximately $200,000 and was delivered on schedule and under budget.
- Project was ahead of schedule and on budget.
Senior Systems Analyst
Rogers Cantel, Inc
04.1997 - 04.1998
- In charge of all aspects of IS project management
- Includes all stages of system life cycle from proposal, design, construction, testing and sign off to implementation
- Headed major $100,000 system enhancement to Inside Sales Rep System - client server application with Visual Basic front-end and DB2 back-end. Project team consisted of 7 members. Project objective was to completely overhaul system to incorporate reorganization of Sales / Finance group in four-month period. Placed in charge of one contract analyst, one contract programmer, and two full time programmers. Project took four months and was on schedule and budget.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
IT Manager
Universal Studios Canada, Ltd
01.1996 - 03.1997
- Responsible for enterprise systems pertaining to Universal Canada's largest division ($130,000,000 in sales and over sixty users)
- Maintained and enhanced all business systems including shipping, A/R, A/P, production, G/L, corporate, advertising, marketing and returns
- Various systems were written in house using batch and on-line TDS, COBOL II, JCL, and MANTIS
- Headed analysis design, development, testing, and implementation of over 40 application enhancements
- Completely revamped troublesome Return Authorization system within six months
- Reduced support calls from five to six calls per day to two to three per week
- Headed successful analysis, design, development, testing, and implementation of Executive Management System which consolidates real time sales information into a simple GUI front end for analysis by management. Project was implemented on schedule and on budget.
- Responsible for 8 employees: 2 team leads, 4 programmer analysts, and 2 contract programmers
- Received 10% salary increase after first-year review.
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Systems Engineer
EDS of Canada
05.1991 - 12.1995
- Successfully converted information (including $150,000,000 worth of sales data) from a distributed MVS/XA COBOL/CICS Retail Business system to a centralized UNIX/Progress Fuel Management system. Thirty-six remote locations were estimated at one-year effort for conversion phase. Requirements necessitated deadline to be reduced to six-months, United Co-operatives Petroleum Inc (UPI) three-year $7,000,000 contract was dependent on that requirement. Deadline was achieved on schedule.
- Quickly progressed through System Engineer Development Program via business analysis and technical analysis roles graduating to System Engineer
- Took on progressively larger projects eventually managing project teams of 5 to 8 members
- Project lead on the analysis, design, testing, and implementation of new $75,000 Credit Card Receipt Processing system. Project team consisted of 5 members. Objectives were to increase monthly processed sales to $400,000 and reduce order entry clerk department from four to two. System increased monthly throughput of receipts from 50 customers and $75,000 processed sales to more than 400 customers and over $600,000 processed sales. Reduced order entry clerks from four to one. Project was on time and below budget.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Education
Project Management Professional (PMP) Designation, Project Management -
Project Management Institute
Systems Engineer Development Graduate - Information Systems Development
EDS of Canada
Toronto, ON1995
Associate of Applied Science - Computer Science
Humber College of Applied Arts & Sciences
1993
Associate of Applied Science - Mechanical Engineering
Ryerson Polytechnical Institute
Toronto, ON1990
Skills
- Executive Leadership
- Business Consulting
- ERP Systems
- Project Oversight
- Performance Metrics Analysis
- Team Engagement
- Service Delivery Oversight
- Leadership and People Development
- Process Improvement
- Change and Growth Management
Certification
Professional Services Management Expert | Project Management Expert | Enterprise Software Management Expert | Team Leadership Expert | Solution Design Expert | Solution Architecture Expert
Timeline
Vice President
CrossConcept, Inc
2011.07 - Current
Director
Momentum Advanced Solutions Inc
11.2010 - 07.2011
Manager
Organic, Inc
08.2010 - 11.2010
Senior Manager
Organic, Inc
09.2006 - 07.2010
Manager
Changepoint Corporation
07.1999 - 09.2006
Project Consultant
CIBC Finance Inc
05.1998 - 06.1999
Senior Systems Analyst
Rogers Cantel, Inc
04.1997 - 04.1998
IT Manager
Universal Studios Canada, Ltd
01.1996 - 03.1997
Systems Engineer
EDS of Canada
05.1991 - 12.1995
Project Management Professional (PMP) Designation, Project Management -
Project Management Institute
Systems Engineer Development Graduate - Information Systems Development
EDS of Canada
Associate of Applied Science - Computer Science
Humber College of Applied Arts & Sciences
Associate of Applied Science - Mechanical Engineering
Ryerson Polytechnical Institute
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