Walter Martinez
Welland,Canada
Summary
My Objective is to secure a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work with people.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Roadside Assistance Representative
Canadian Tire Financial Services
10.1995 - 05.2024
- Received inbound calls and dispatched roadside assistance for Canadian Tire Roadside members
- Investigated and resolved customer inquiries regarding roadside assistance and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Enrolled new customers in the Canadian Tire Roadside Membership Program in a timely and thorough manner
- Required geological knowledge of service areas in order to provide accurate information to towing services
- Worked remotely from home starting in September 2022 through May 2024
Education
Certification - Journeypersons Class
Ontario College of Trades
Welland05.2014
Certification - Apprentices Class
Ontario College of Trades
Welland04.2013
Secondary Education -
Notre Dame College School
Welland06.1991
Skills
- Bilingual in English and Spanish
- Exceptional communication skills
- MS Windows proficient
- Problem analysis and solving
- Ability to work under pressure
- Organizational skills
- Customer service orientation
- Adaptability
- Quick learner
- Strong interpersonal skills
- Critical thinking
- Dependable
- Punctual
- Dedicated
- Loyal
- Enjoy new challenges
- Learning opportunities
Customer Relations
Goal-oriented mindset
Data entry proficiency
Client Relationship Building
Client Services
Performance Improvement
Business growth and retention
Product or Service expertise
Excellent Communication
Attention to Detail
Organizational Skills
Accomplishments
- Certificate of Apprenticeship Information Technology Contact Centre Customer Service Agent
- April 2014
- SQM World Class Certifified
- 2011, 2012, 2013, 2014, 2015, 2018, 2019, 2021, 2023
Awards
- Canadian Tire Financial Services SQM Award Recipient
- 2011
- 2012
- 2013
- 2014
- 2015
- 2018
- 2019
- 2021
- 2023
Languages
Spanish
Professional Working
Certification
- Information Technology Contact Centre Customer Service Agent 2014 Ministry of training Colleges and University Ontario Canada
Timeline
Roadside Assistance Representative
Canadian Tire Financial Services
10.1995 - 05.2024
Certification - Journeypersons Class
Ontario College of Trades
Certification - Apprentices Class
Ontario College of Trades
Secondary Education -
Notre Dame College School
- Information Technology Contact Centre Customer Service Agent 2014 Ministry of training Colleges and University Ontario Canada
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