Walter Li

Work History

RBC Investor Services

09.2018 - Current

Led teams of up to 18 personnel, supervising daily performance as well as training and improvement plans.
Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments, saving over $700,000 annually and winning quarterly awards.
Leveraged data and analytics to make informed decisions and drive business improvements.
Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
Assisted senior leadership in managing all aspects of operations.
Performed the final review of any audit, regulatory, and compliance inquiries relating to the pricing department; resulting in positive recognition from my peers as it usually led / greatly contributed to a quick and smooth process of closing the inquiry.

RBC Investor Services

02.2017 - 08.2018

Led teams of up to 7 personnel, supervising daily performance as well as training and improvement plans.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Led automation plans for additional controls and process improvement projects such as introducing a real-time security master file; resulting in a reduction in vendor costs by 80% of our vendor cost and receiving 2 company recognition awards for contribution to the implementation of process change

RBC Investor Services

09.2016 - 02.2017

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

RBC Investor Services

04.2015 - 09.2016

Mentored junior analysts, fostering professional development while enhancing overall team performance.
Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Improved company efficiency with the development of key performance indicators and tracking metrics.
Optimized project management, resulting in timely deliverables and improved client satisfaction rates.

RBC Investor Services

12.2012 - 04.2015

Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.