Walter Codd
Los Angeles
Summary
Committed to enhancing customer experiences and driving team success. Results-oriented customer service professional with a proven ability to resolve inquiries efficiently. Strong communication and teamwork skills contribute to improved customer satisfaction and streamlined operations. Known for maintaining high standards of service while managing multiple tasks in fast-paced environments. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Contractor Warehouse
Los Angeles, CA
10.2023 - 02.2025
- Provided exceptional customer support through phone and email communication, resolving inquiries efficiently.
- Managed order processing and tracking using internal systems to ensure timely deliveries.
- Assisted customers in product selection by understanding their needs and recommending suitable options.
- Collaborated with team members to improve service processes, enhancing overall customer satisfaction.
- Assisted in reconciling cash discrepancies through thorough audits.
- Maintained organized cash drawers, ensuring compliance with company policies.
- Monitored entrance area to maintain security and safety protocols effectively.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Customer Service Representative
Target
Van Nuys, CA
04.2021 - 11.2022
- Maintained accurate records of customer interactions and transactions for future reference.
- Processed incoming returns efficiently, ensuring accurate assessments of product conditions.
- Coordinated with inventory management to update stock levels and maintain accurate records.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Recognized opportunities to enhance customer experience through personalized service.
- Reduced wait times for customers through quick transaction processing and multitasking abilities.
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
- Contributed to sales goals by upselling promotional items during the checkout process.
Lead Key Holder
Solstice Sunglasses
Los Angeles, CA
08.2017 - 08.2019
- Supervised daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored new staff on sales techniques and operational procedures.
- Managed inventory levels, performing regular stock audits to ensure product availability.
- Developed promotional displays, enhancing visual merchandising to drive sales engagement.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Increased employee retention through ongoing coaching, feedback, and recognition of individual achievements.
Sales Associate
Lucky Brand Jeans
Venice, CA
11.2012 - 07.2018
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained merchandise displays and organized stock to promote sales and improve inventory flow.
- Collaborated with team members to meet daily sales targets and customer satisfaction goals.
- Adapted quickly to new products and promotions, providing knowledgeable support to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted customers with fitting room needs, ensuring a positive shopping experience.
- Organized and maintained fitting room cleanliness and inventory levels for optimal operations.
Education
Associate of Arts - Music
Santa Monica College
Santa Monica, CAHigh School Diploma -
West Adams Preparatory High School
Los Angeles, CA06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Merchandising logistics
- Strong oral and written communication skills
- Friendly, positive attitude
- Teamwork and collaboration
- Adaptability to positions
Timeline
Customer Service Representative
Contractor Warehouse
10.2023 - 02.2025
Customer Service Representative
Target
04.2021 - 11.2022
Lead Key Holder
Solstice Sunglasses
08.2017 - 08.2019
Sales Associate
Lucky Brand Jeans
11.2012 - 07.2018
Associate of Arts - Music
Santa Monica College
High School Diploma -
West Adams Preparatory High School