Walter Atputharajah
Newmarket
Summary
With a diverse background spanning the banking sector, government services, food industry, and manufacturing, I’ve built a career grounded in adaptability, integrity, and hands-on leadership. I started in fast-paced call centers, gradually moving into management roles where I led teams, streamlined operations, and developed a strong sense of accountability. Whether serving customers, managing staff, or ensuring safety standards in factory settings, I bring a practical, people-focused approach to every role. My broad experience has shaped me into someone who learns quickly, communicates clearly, and thrives in environments where professionalism and work ethic matter most.
Overview
10
10
years of professional experience
Work History
Food Operations
Cucina Foods Inc
08.2023 - Current
- Versatile and adaptable; efficiently operated and maintained equipment across several workstations to ensure smooth production flow.
- Advocated for and enforced workplace safety standards; conducted inspections and reported hazards to maintain a safe and compliant environment.
- Maintained strict hygiene protocols in accordance with food safety regulations—skills directly transferable to cleaning in sensitive environments like senior homes.
- Performed consistently under pressure, meeting production goals while upholding cleanliness and safety standards.
- Familiar with cleaning and maintaining industrial equipment, ensuring all machinery was safe and operational.
- Collaborated closely with team members to complete tasks efficiently and safely; promoted a positive, cooperative work environment.
- Trusted with key responsibilities; known for punctuality, dedication, and consistency on the job.
- Inspected products for quality and cleanliness; ensured compliance with food safety protocols and cleanliness checklists.
- Effectively communicated safety concerns and collaborated with supervisors to resolve issues quickly.
- Trained in WHMIS, PPE use, and emergency procedures—knowledge that ensures resident and team safety in a senior care setting.
Restaurant Floor Manager
Sunnyside Grill Newmaket
10.2023 - 05.2025
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Familiar with maintaining sanitary conditions and following hygiene and health guidelines
- Provided excellent service to guests, showing patience, care, and a friendly demeanor
- Maintains a clean, organized environment; experienced in maintaining hygiene standards in food service settings.
- Quick thinker with the ability to resolve issues independently and efficiently.
PAYMENT SERVICE OFFICER
Service Canada EDSC
04.2022 - 03.2023
- Monitored payments of benefits throughout the duration of claims
- Determined the eligibility of applicants for benefits
- Ascertained facts related to loss of employment and availability for work
- Demonstrated effective and professional communication in a team environment and with the public, both verbally and in writing
- Displayed critical thinking skills and decision-making abilities based on available information
- Conducted diagnostic information gathering and problem-solving
- Verified and accurately reviewed information in a fast-paced environment
- Demonstrated a collaborative and respectful approach, contributing to team results
- Provided exceptional customer service, effectively responding to client needs
- Demonstrated dependability, meeting work deadlines and exhibiting integrity and respect in accordance with the Values and Ethics Code for the Public Service
OPERATIONS OFFICER II
TD Canada Trust
05.2021 - 04.2022
- Completed assigned workload to meet SLA requirements for service and productivity
- Adhered to internal and industry regulations, remaining informed of emerging issues
- Managed correspondence, information, and matters of confidentiality with discretion
- Contributed to the timely and accurate completion of business processes
- Reviewed internal processes/activities and proposed ideas for process improvement
- Investigated and escalated non-standard or high-risk activities as appropriate
- Followed enterprise frameworks and methodologies relating to operations activities
FRAUD DETECTION ADVISOR/ANALYST
Scotiabank
04.2020 - 04.2021
- Performed detection and prevention of fraudulent activities related to credit cards, debit cards, and online accounts
- Analyzed fraud alerts using various fraud detection tools and made informed decisions on the most appropriate course of action
- Engaged with customers to discuss suspicious activity and demonstrate superior customer service while resolving issues related to fraud
- Collaborated closely with team members to share information and trends, identify and respond to large-scale fraud, and escalate new and emerging fraud trends to management
- Raised awareness on emerging fraud trends, provided feedback to continually improve detection strategies, and advised customers on best practices to protect against fraud
PROFESSIONAL LENDING AND ADVICE
TD Canada Trust
02.2019 - 01.2020
- Provided advice to customers and partners on transactions, activities, and product features
- Demonstrated advanced skills and expertise in defined products and processes, characterized by moderate complexity/risk
- Provided subject matter guidance, gathered and analyzed data to identify and resolve complex problems
- Exercised sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
- Impacted own team and other teams in closely related work activities
- Recommended modifications to existing sales or customer service processes to improve team efficiency
- Communicated unusual and/or complex information clearly, handled sensitive information and escalated matters as necessary
OVERNIGHT DIGITAL TECHNOLOGY SUPPORT SPECIALIST
TD Canada Trust
11.2016 - 09.2018
- Provided support for digital issues related to the TD Mobile App and Easyweb, including Mobile Deposit issues and email transfer issues
- Used Excel to manipulate data, showing strengths and weaknesses of agents, and motivated accordingly
- Reinforced phone code usage to reduce call times and decrease risk to the bank
- Articulated complex thoughts in an understandable, concise, and business-like manner while ensuring customer understanding
- Multitasked with changing priorities and handled frequent interruptions positively
- Offered financial advice to assist customers with day-to-day banking needs, credit products, and meeting financial goals while maximizing bank profits
- Contributed to providing a high-quality customer experience by building rapport and acting in customers' best interests
- Submitted ideas regularly to improve processes and efficiency
OVERNIGHT EASY LINE PHONE CHANNEL BANKING SPECIALIST
TD Canada Trust
08.2015 - 11.2016
- Answered inquiries, processed bill/credit card payments and transfer of funds from one account to another
- Compiled and input confidential client data and reviewed for accuracy and completion
- Facilitated cross-border banking, transferring funds from Canadian to US accounts
- Contributed to the team by identifying sales opportunities to retain and grow business
- Advised clients on a full range of products and services to meet their needs via telephone
- Provided products and services for investments, new accounts, visa products, overdraft, telephone/web banking registrations and support
- Enhanced customer experience by providing high-quality service at every interaction and ensuring customer concerns were handled appropriately
- Operated in a fast-paced and dynamic environment, multitasking and embracing change
- Achieved monthly sales, customer service, productivity, and compliance targets
- Worked in a statistically driven environment, measured by call quality and productivity goals
- Quickly adapted to changes and demonstrated effective problem-solving skills
- Possessed excellent listening and verbal communication skills and attention to detail while following established operating procedures
Education
Secondary School -
A.Y. Jackson Secondary School
North York, ON06.2010
Skills
- National Integrity Investigation System (NIIS)
- Foreign Worker System (FWS)
- Cross-Trained on Multiple Operational Settings
- Health and Safety Representative
- Attention to Sanitation and Cleanliness
- Work well in Fast-Paced, High-Pressure Environment
- Equipment Handling & Maintenance
- Team oriented mindset
- Strong Work Ethic & Reliability
- Quality Control Focus
- Communication & Reporting
- Safety Training & Awareness
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Restaurant Floor Manager
Sunnyside Grill Newmaket
10.2023 - 05.2025
Food Operations
Cucina Foods Inc
08.2023 - Current
PAYMENT SERVICE OFFICER
Service Canada EDSC
04.2022 - 03.2023
OPERATIONS OFFICER II
TD Canada Trust
05.2021 - 04.2022
FRAUD DETECTION ADVISOR/ANALYST
Scotiabank
04.2020 - 04.2021
PROFESSIONAL LENDING AND ADVICE
TD Canada Trust
02.2019 - 01.2020
OVERNIGHT DIGITAL TECHNOLOGY SUPPORT SPECIALIST
TD Canada Trust
11.2016 - 09.2018
OVERNIGHT EASY LINE PHONE CHANNEL BANKING SPECIALIST
TD Canada Trust
08.2015 - 11.2016
Secondary School -
A.Y. Jackson Secondary School
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