Walter Asua
Edmonton,AB
Summary
Experienced Customer Service Representative fluent in English and French languages. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Storagevaultcanada
05.2021 - 08.2024
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Updated and maintained information in customer accounts.
- Answered up to 50 calls per day in busy, fast-paced office for both English and French -speaking customers.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and french speaking customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gained customer trust by providing knowledgeable and accurate information in both English and French.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Global Payments
06.2018 - 05.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Political Science
University of Buea
Cameroon12.2016
Skills
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Support
- Payment Collection
- Call Management
- Payment Processing
- Problem-Solving
- Service Recommendations
- Sales Promotion
Languages
French
Professional Working
English
Full Professional
Timeline
Bilingual Customer Service Representative
Storagevaultcanada
05.2021 - 08.2024
Customer Service Representative
Global Payments
06.2018 - 05.2020
Bachelor of Arts - Political Science
University of Buea
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