Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Wally Govantes

LOSANGELES

Summary

Is to obtain a challenging position with a company that will utilize my skills and experience in a hospitality related environment with the opportunity for personal growth.

Highly skilled in managing front desk operations with a knack for providing top-notch customer service. Possess strong leadership abilities along with well-honed skills in communication, multitasking, and problem-solving. Developed effective strategies that significantly improved workflow efficiency and guest satisfaction at previous workplaces. Demonstrated ability to lead teams effectively, offering guidance and support to staff members while maintaining high standards of professionalism.

Overview

19
19
years of professional experience
4010
4010
years of post-secondary education

Work History

Front Desk Lead/ Supervisor

6 Columbus Hotel
04.2008 - 05.2026
  • Trained, Supervised, and lead the front desk team with guests’ check-ins and check-outs.
  • Handling phone calls, emails, and guest inquires.
  • Responsible for the set up and resolve of room and billing disputes

Guest Service Provider

Tribeca Grand Hotel
11.2007 - 04.2008
  • Provided luggage assistance for arriving and departing guests.
  • Delivered package, luggage or boxes from cars, tour buses, and vans.
  • When warranted place packages and luggage in secure storage facilities.
  • Log in packages that are delivered for guests and take to appropriate suites.

Education

Theater Major -

Marymount Manhattan

Liberal Arts Major -

LaGuardia Community College

Skills

  • Communication
  • Organization
  • Analytical skills
  • Opera
  • Opera Cloud
  • Outlook Office
  • Word
  • Email
  • Excel
  • Guest relations
  • Hospitality standards
  • Team leadership
  • Billing dispute resolution

Volunteer Experience

Over 12 years of experience as a Local 6 Union delegate workplace representative.

Timeline

Front Desk Lead/ Supervisor

6 Columbus Hotel
04.2008 - 05.2026

Guest Service Provider

Tribeca Grand Hotel
11.2007 - 04.2008

Theater Major -

Marymount Manhattan

Liberal Arts Major -

LaGuardia Community College
Wally Govantes