Wallis Edwards
Ladysmith,BC
Summary
Dynamic professional with a proven track record at Coastal Community Credit Union, excelling in customer service and relationship building. Adept at managing financial transactions and resolving issues, I foster strong client connections while optimizing service delivery. Recognized for maintaining high standards under pressure, ensuring member satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Coastal Community Credit Union
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Design Consultant
TM Organizing LTD
01.2020 - 12.2021
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Optimized space planning for improved functionality in both residential and commercial spaces.
Education
English And History
Vancouver Island University
Nanaimo, BCSkills
- Customer service
- Relationship building
- Financial transactions
- Issue resolution
- Service recommendations
- Member onboarding
- Teamwork and collaboration
- Calm and professional under pressure
Timeline
Member Service Representative
Coastal Community Credit Union
08.2022 - Current
Design Consultant
TM Organizing LTD
01.2020 - 12.2021
English And History
Vancouver Island University
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