Waliur Chowdhury
Windsor,Ontario
Summary
Passionate and results-oriented professional, equipped with a degree in Economics and Business Management from the University of Manitoba, complemented by over 5 years of diverse experience spanning customer service, global operations, market research, technical support, and data analysis. Proficient in gathering, dissecting, and leveraging data-driven insights to inform and propel strategic decision-making. With a keen eye for detail and a track record of delivering impactful results, I am now eager to bring my expertise to a dynamic role in a financial or insurance company. I am excited about the prospect of contributing to the success of an organization in this sector through innovative solutions and a genuine commitment to driving positive change.
Overview
6
6
years of professional experience
Work History
Online Data Analyst
TELUS International
Windsor, Ontario
10.2023 - Current
- Conducting rigorous research, ensuring data accuracy, and delivering results that contribute to TELUS International's data excellence.
- Identified and analyzed industry or geographic trends with business strategy implications.
- Gathered and organized data to analyze current industry trends.
Technical Support Consultant
Sutherland
Windsor, Ontario
08.2023 - Current
- Providing detailed information, resolving technical issues, and collaborating for seamless service.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Resolved customer complaints in a timely manner by providing appropriate solutions or workarounds.
- Created documentation of processes and procedures related to technical support activities.
Market Research Interviewer
Ipsos
Winnipeg, Manitoba
05.2022 - 10.2022
- Guiding marketing and sales strategies through comprehensive data collection and analysis
- Precision in client calls and dedication to detailed data analysis.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Conducted in-depth interviews with target customers to understand their needs and preferences.
- Interpreted data collected from surveys, focus groups, interviews. to draw conclusions about consumer behavior.
Market Research Interviewer
Elemental Data Collection Inc.
Winnipeg, Manitoba
03.2022 - 05.2022
- Excelling in comprehensive market analysis, generating insights through surveys and research projects.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Conducted telephone interviews with consumers regarding products and services they have purchased or used recently.
Global Operations Specialist
SkipTheDishes
Winnipeg, Manitoba
02.2020 - 10.2021
- Tackled fraud verification, investigated complaints, and nurtured strong business relationships.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Domino's
Winnipeg, Manitoba
09.2017 - 12.2019
- Versatile role encompassing customer service, culinary contributions, and feedback management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning tables and counters.
Education
Bachelor's Degree in Economics and Business Management -
University of Manitoba
01.2022
Skills
- Technical Analysis
- Process Improvement
- Attention to Detail
- Analytical Problem Solving
- Data Analysis
- Technical Support
- Customer Service
- Technical Troubleshooting
- Account Management
- Microsoft Outlook
- Call Center Operations
- Payment Processing
- Email Correspondence
- Project Management
- Order Processing
- Call Documentation
- Service Upselling
- Data Management
- Product Knowledge
- Microsoft Office Expertise
- Cross-Functional Collaboration
- Market Analysis
- Detail Oriented
- Data Entry
- Online Research
Timeline
Online Data Analyst
TELUS International
10.2023 - Current
Technical Support Consultant
Sutherland
08.2023 - Current
Market Research Interviewer
Ipsos
05.2022 - 10.2022
Market Research Interviewer
Elemental Data Collection Inc.
03.2022 - 05.2022
Global Operations Specialist
SkipTheDishes
02.2020 - 10.2021
Customer Service Representative
Domino's
09.2017 - 12.2019
Bachelor's Degree in Economics and Business Management -
University of Manitoba
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