Walisa Sudhir
Toronto,Canada
Summary
I am a highly motivated professional with exceptional time management and interpersonal skills seeking a full-time position to leverage expertise and drive results. I demonstrate strong written and oral communication abilities, diligently following instructions to complete tasks with reliability and accountability. I am a leader who has a passion for working with people and providing them with good experiences. I take great pride in leaving people stronger, and happier than our first encounter. I believe that there is always opportunities to learn, improve and teach; which is why I am a great addition to any team.
Overview
10
10
years of professional experience
Work History
Customer Service Lead
UNION LIGHTING & FURNISHINGS
Toronto, Ontario
12.2021 - Current
- Managed primary customer service email correspondence and calls
- Handled customer inquiries and complaints in a professional manner.
- Organizes site visits, support, repairs, and deliveries for service technicians, customers, and vendors.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Implemented changes based on feedbacks received from customers.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Collaborated with external vendors and suppliers providing support services related to customer service operations.
- Directed customer service staff activities, including training, coaching and performance management.
Cashier
UNION LIGHTING & FURNISHINGS
Toronto, Ontario
11.2021 - Current
- Operated POS system efficiently and accurately.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Maintained accurate records of accounts receivable and payable transactions.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
Delivery Coordinator
UNION LIGHTING & FURNISHINGS
Toronto, Ontario
11.2021 - Current
- Organized delivery schedules and routes to ensure timely arrival of goods.
- Managed communication between internal departments and external partners during the delivery process.
- Provided support for planning special deliveries, such as special materials or oversized items.
- Identified areas where operational improvements could be made within the shipping process.
- Communicated effectively with vendors regarding shipment details, timelines, payment information.
- Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.
Receptionist
UNION LIGHTING & FURNISHINGS
Toronto, Ontario
10.2021 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
Sales Associate
UNION LIGHTING & FURNISHINGS
Toronto, Ontario
10.2021 - Current
- Oversees phone and email correspondence for sales.
- Maintains client confidentiality regarding case sensitive information (ex. credit card information, special persons, etc.)
- Demonstrates effective training and adaptability by covering various departments in preparation for staff shortages.
- Manages receiving procedures and monitors shipment statuses to maintain the progress and accuracy of client orders.
- Maintains consistent communication across various vendors, customers, and employees while managing multiple email accounts and tasks.
- Familiar with scanning, faxing, copying documents, and basic maintenance of machines.
- Assisted customers with product selection, sizing, and styling based on their individual needs while ensuring proper application and usage.
Program Coordinator
DOVERCOURT BOYS & GIRLS CLUB
TORONTO, Ontario
09.2017 - 10.2021
- Planned and facilitated therapeutic and recreational activities for young children and youth in group settings.
- Served as a positive role model for participants by demonstrating appropriate behaviour expectations.
- Established strong relationships with families by providing resources, guidance, and support.
- Developed and implemented youth program activities, including field trips, sports, recreational activities, and special events.
- Provided guidance to parents and guardians on the best approaches for working with their child or youth.
- Engaged in therapeutic conversations with clients to help them identify goals, build trust and develop coping strategies.
- Organized volunteer recruitment efforts for youth programs and managed the training of volunteers.
- Provided crisis intervention services when needed, monitoring engagement and youth behaviour while ensuring a safe environment for all involved.
Child and Youth Program Intern
HOLY ANGELS CATHOLIC SCHOOL
Toronto, Ontario
09.2020 - 06.2021
- Facilitated team-building exercises with youth groups.
- Assisted in the development of Individual Education Plans.
- Participated in meetings with school personnel, or other professionals involved in the care of the youth assigned.
- Provided crisis management when necessary by intervening when a child exhibited challenging behaviors that put themselves or others at risk.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Facilitated small group instruction and activities for students of varying abilities.
Poll Clerk
ELECTIONS ONTARIO
01.2018 - 01.2018
- Provided guidance to individuals on the voting process.
- Monitored election activities at assigned polling stations.
- Explained instructions for completing ballot forms accurately.
- Greeted voters and verified identification documents.
- Provided customer service support to answer questions about voting procedures.
- Assisted in setting up the polling station prior to opening.
Mentor, At-Risk Youth
BIG BROTHERS BIG SISTERS
Toronto, Ontario
09.2014 - 07.2017
- Collaborated with school staff members to ensure academic success of mentees.
- Conducted assessments of at-risk youth's strengths and weaknesses to determine appropriate interventions.
- Encouraged open dialogue between mentor and mentee about personal experiences, feelings, and emotions.
- Provided referrals to outside resources when necessary.
- Implemented evidence based programs designed specifically for working with at risk youth.
- Provided guidance and support to at-risk youth by developing individualized action plans.
- Engaged in one-on-one mentoring sessions with at-risk youth to foster positive relationships.
- Educated parents and guardians on how they can better support their child's growth and development.
- Established a safe environment that allowed for open communication between mentors and mentees.
Education
Ontario College Diploma in Child and Youth Care -
GEORGE BROWN COLLEGE
04.2021
Skills
- Standard First Aid/CPR Level C Certification
- Worker Health and Safety Certification
- Food Handlers' Certification
- Proficient in Microsoft programs such as Word and Excel
- Customer Service & Extra Mile Award of Excellence - Union Lighting & Furnishings, 2023
- College Apprenticeship English Award - Bloor Collegiate Institute, 2017
- Leadership Award - Big Brothers Big Sisters Toronto, 2015
References
References available upon request.
Timeline
Customer Service Lead
UNION LIGHTING & FURNISHINGS
12.2021 - Current
Cashier
UNION LIGHTING & FURNISHINGS
11.2021 - Current
Delivery Coordinator
UNION LIGHTING & FURNISHINGS
11.2021 - Current
Receptionist
UNION LIGHTING & FURNISHINGS
10.2021 - Current
Sales Associate
UNION LIGHTING & FURNISHINGS
10.2021 - Current
Child and Youth Program Intern
HOLY ANGELS CATHOLIC SCHOOL
09.2020 - 06.2021
Poll Clerk
ELECTIONS ONTARIO
01.2018 - 01.2018
Program Coordinator
DOVERCOURT BOYS & GIRLS CLUB
09.2017 - 10.2021
Mentor, At-Risk Youth
BIG BROTHERS BIG SISTERS
09.2014 - 07.2017
Ontario College Diploma in Child and Youth Care -
GEORGE BROWN COLLEGE
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