Walid Hossain Anik
Saskatoon,SK
Summary
As a customer service representative, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills, thus ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Automotive Service Advisor
Canadian Super Autos Saskatoon
06.2024 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved, receiving about 15-20 calls per day from customers.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Pizza Shop Assistant
Best Slice Pizza
02.2023 - 08.2023
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Managed phone orders professionally, about 20–25 calls per day and more so during the weekends, providing clear communication and accurate order details to kitchen staff.
- Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
- Operated cash registers accurately, processing transactions quickly to maintain efficient customer flow.
- Built rapport with repeat customers by remembering names, preferences, or dietary restrictions.
- Enhanced customer satisfaction by efficiently taking and preparing orders with accuracy and speed.
- Reduced food waste through proper storage techniques and timely usage of perishable ingredients.
- Conducted routine equipment maintenance checks to prevent malfunctions during peak hours.
- Properly labeled and stored food and fresh ingredients in a cooler or freezer to optimize freshness.
- Kept the kitchen, counter, and dining areas cleaned and sanitized.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
Sales Associate
Hudson's Bay
09.2022 - 02.2023
- Assisted and showed customers to their choice of apparel section, retrieved products from the backroom that were not on the sales floor, according to the customers' preferences, as well as managed the POS during rush hours.
OMNI Associate (2019-2022),(2023-2024)
Walmart
03.2019 - 08.2022
- Provided exceptional customer service by assisting customers with inquiries and purchases, both in person and over phone calls, which were about 15-20 calls per day.
- Managed a team of 6 as team leader whenever the manager was unavailable during rush hours.
- Maintained cleanliness and organization of store shelves and displays
- Responded to customer inquiries via phone, email, and chat, addressing concerns and providing solutions
- Handled escalated issues with patience and diplomacy, achieving the desired resolution rate
- Operated cash register and processed transactions accurately
- Processed returns, refunds, and exchanges efficiently, maintaining accurate records.
Automotive Service Advisor
Mr Lube and Tires
03.2020 - 09.2020
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Education
Bachelor of Science - Kinesiology
University of Saskatchewan
Saskatoon, SK04.2025
Skills
- Excellent customer service and communication skills
- Strong problem-solving abilities
- Customer Satisfaction
- Ability to work under pressure and meet deadlines
- Team player with a focus on customer satisfaction
- Complaint Handling
References
- Atifur Rahman, OMNI Lead, 1706 Preston Ave N, (639) 525-1765
- Gurveer Khalsa, GM Assistant manager, 601 Carlton Trail, North Battleford, (306) 713-4510
Languages
Bengali
English
Hindi
Timeline
Automotive Service Advisor
Canadian Super Autos Saskatoon
06.2024 - Current
Pizza Shop Assistant
Best Slice Pizza
02.2023 - 08.2023
Sales Associate
Hudson's Bay
09.2022 - 02.2023
Automotive Service Advisor
Mr Lube and Tires
03.2020 - 09.2020
OMNI Associate (2019-2022),(2023-2024)
Walmart
03.2019 - 08.2022
Bachelor of Science - Kinesiology
University of Saskatchewan
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